With over twenty years of experience in the higher education industry, I am passionate about supporting student and client success. I have worked directly for institutions of Higher learning in teaching, advising and administrative roles and I have also worked within the SaaS EdTech sphere in various services. Having this broad range of experiences allows me to connect Currently, as a Integration Specialist, I work with a team of experts to provide product support and onboarding assistance to a suite of products within my territory, primarily focusing on faculty support. I also serve as an Institutional Migration Specialist, where I help institutions transition to Pearson's digital platforms and ensure a smooth and seamless user experience. In my previous role as a Customer Success Representative, I managed relationships with key accounts and stakeholders, and resolved issues and inquiries in a timely and professional manner.
Pearson
View- Website:
- pearson.com
- Employees:
- 711
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Inclusive Access Launch SpecialistPearsonWinchester, Ky, Us
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Integration SpecialistPearson Nov 2023 - PresentKentucky, United StatesHandles onboarding various integration types across LMS platforms in my territory for Pearson's suite of HE productsProvides direct troubleshooting support and escalation support when appropriateCollaborates with Sales, Account Management, Integration, Faculty Advisory, and Product partners to maintain a positive customer journey, contributing to internal meetings including pre-sales/renewals, Back-to-School strategy/readiness, and implementation support meetings
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Institutional Migration SpecialistPearson Dec 2022 - PresentKentucky, United StatesHandles onboarding, training, and troubleshooting of movement from LTI 1.1 to LTI 1.3 at all schools in territory for all relevant products and via all LMS platforms. Special Project.
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Associate Customer Success RepresentativePearson Jan 2022 - Dec 2022RemoteHandled onboarding, training, and troubleshooting specific portfolio worth over 2 million that services Pearson Higher Education courseware customers.Drives instructor success with the necessary skills, information, on-going training, and assistance they need to maximize the impact of digital Pearson solutions in their course.Collaborates with Sales, Account Management, Integration, Faculty Advisory, and Product partners to maintain a positive customer journey, contributing to internal meetings including pre-sales/renewals, Back-to-School strategy/readiness, and implementation support meetingsMaintains accurate and timely tracking in Salesforce and develops key accounts/contacts lists respective to each new term, as well as, in preparation for upcoming terms
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Academic Advisor- Transfer SpecialistBluegrass Community And Technical College Sep 2019 - Feb 2022LexingtonProvides Student Advising specializing in transfer processes to four-year universities.Provides Faculty Advising support and training including regular assistance with faculty development opportunities via Teams and Blackboard. -
Academic DirectorEls Educational Services, Inc Sep 2015 - May 2019Richmond, Kentucky, United StatesHired and Trained Instructional StaffOversaw continued professional development of staff included individual PD plansMaintained curriculum standards at center and among staff through teaching observationsSet and monitored staff performance goalsMonitored and supported student performanceSet, supported, and monitored at-risk student goalsGuided students through university application processes- including testing, payment, deadlines, etc.- Managed transfer of Academic Data -
Student Advisor- Center For English As A Second LanguageUniversity Of Kentucky May 2012 - Sep 2015Lexington, Kentucky, United StatesRegularly monitored student academic progress and communicated to various partiesPlanned and spoke at new student orientationsRegularly spoke at Plenaries and Faculty meetingsDeveloped Retention Plan for program of 400 ESL students (2013)Developed Curriculum and taught a Study Skills class for at-risk ESL students (2014) - Developed and co-taught curriculum for cultural orientation for entering freshman.Liaised between Saudi, Omani, and Brazilian students and their sponsoring agencies and managed transfer of academic information. -
Esl Student Advisor- DsoMurray State University Jan 2009 - Oct 2011Murray, Kentucky, United StatesDeveloped curriculum, maintained student academic records, oversaw graduate and undergraduate student workers, planned and taught orientations, maintenance of immigration records in university and government programming, managed conflict, taught classes as assigned, planned and led cultural excursions and academic and cultural programming.
Susan M. Education Details
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Wildlife Biology
Frequently Asked Questions about Susan M.
What company does Susan M. work for?
Susan M. works for Pearson
What is Susan M.'s role at the current company?
Susan M.'s current role is Inclusive Access Launch Specialist.
What schools did Susan M. attend?
Susan M. attended Murray State University.
Who are Susan M.'s colleagues?
Susan M.'s colleagues are Abigail Ormond, Stephanie Paik, Lalit Parashar, Gus Hernandez, Jennifer Dow, Patrick Bethea, Yang Lu.
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