Susan Goodrich Email & Phone Number

Baltimore, Maryland Area

As SOG LOB lead, providing data analysis and reporting to assist CMS in their support of the nation's nursing home residents during the Public Health Epidemic.

Baltimore, Maryland, United States

As Lean Portfolio Management (LPM) champion, coach, and mentor for the Community, worked with the client, PM3, and other contractors to develop and implement consistent and visible portfolio management processes across the enterprise, aligning the portfolio management framework and activities with the Scaled Agile Framework (SAFe) ideas and principles.• Used a human-centered (HCD) design approach to identify value propositions for key stakeholders and to adjust processes as needed to… Show more As Lean Portfolio Management (LPM) champion, coach, and mentor for the Community, worked with the client, PM3, and other contractors to develop and implement consistent and visible portfolio management processes across the enterprise, aligning the portfolio management framework and activities with the Scaled Agile Framework (SAFe) ideas and principles.• Used a human-centered (HCD) design approach to identify value propositions for key stakeholders and to adjust processes as needed to deliver on the identified value propositions.• Defined models for value, risks, costs, benefits, and portfolio metrics, and performed analysis on each project and the portfolio overall to ensure alignment to business and strategic objectives.• Derived information from the strategic intent, strategic plan, and business and strategic objectives to help inform project “go/no-go” decisions in consultation with client, to help maintain optimal alignment.• Developed tool and the client’s first ever full software asset summary, maintaining the tool for tracking software assets to assist with asset management, driving cost savings.• Designed and implemented portfolio-level reporting, using an HCD approach to ensure end user needs were addressed. Developed an approach for cross-system portfolio reporting. • Supported development of the client’s strategic plan including but not limited to, strategy definition, implementation, management, and communications. Show less

Baltimore, Maryland, United States

Responsible for development of an Enterprise Program Management Office for the Portfolio, Program and Project Management (PM3) contract in support of the Centers for Medicare & Medicaid Services (CMS) Healthcare Quality Information Systems (HCQIS) portfolio.• Based on strategic discussions with the client, developed and implemented roadmaps for initial service offerings of risk, schedule, communications, quality, and reporting management.• Developed framework for cross-vendor… Show more Responsible for development of an Enterprise Program Management Office for the Portfolio, Program and Project Management (PM3) contract in support of the Centers for Medicare & Medicaid Services (CMS) Healthcare Quality Information Systems (HCQIS) portfolio.• Based on strategic discussions with the client, developed and implemented roadmaps for initial service offerings of risk, schedule, communications, quality, and reporting management.• Developed framework for cross-vendor portfolio-level integrated master schedule. Developed change management plan to drive the culture shift needed to implement the integrated schedule to provide needed cross-vendor transparency. • Provided process and CMS Expedited Life Cycle (XLC) subject matter expertise in support of client’s IT Governance function.• Provided strategic support to the client to review and restructure their IT Governance framework to better align with their strategic plan and move to new methodologies and technologies such as Agile, DevOps, Cloud and Open Source.• Developed and implemented program and portfolio-level process improvement plans in support of our internal team as well as the client. Show less

Baltimore, Maryland Area

As Director, Centers for Medicare & Medicaid Services (CMS) Programs, responsible for capturing and developing new business opportunities, providing clients with exceptional service, and building and managing high performing teams.• Ensuring the success of eGlobalTech’s project engagements.• Providing strategic guidance and quality assurance support to project teams.• Developing and maintaining partner relationships.• Identifying new business opportunities.• Leading capture… Show more As Director, Centers for Medicare & Medicaid Services (CMS) Programs, responsible for capturing and developing new business opportunities, providing clients with exceptional service, and building and managing high performing teams.• Ensuring the success of eGlobalTech’s project engagements.• Providing strategic guidance and quality assurance support to project teams.• Developing and maintaining partner relationships.• Identifying new business opportunities.• Leading capture efforts.• Leading proposal development efforts which includes solution development, win theme development, content development and quality assurance.• Overseeing new related project engagements.Lead team that provides services to the CMS Office of Financial Management (OFM) in the preparation of Comparative Billing Reports (CBRs). CBRs provide medical providers and suppliers with statistical analysis of billing and claims, comparing time-bound periods of claims with those of national and State peer providers. eGlobalTech produces CBRs on a monthly basis, and provides post-release customer help support via email and a toll-free help desk number.• Program/Project Management.• Client Relationship Management. Show less

Owings Mills, Md

Transitioned from contractor to Edaptive Systems employee to better align corporate and personal goals. Increased responsibility in support of the Centers for Medicare & Medicaid Services (CMS) Healthcare Quality Information Systems (HCQIS) End-Stage Renal Disease (ESRD) line of business. This Initiative promotes ongoing CMS strategies to improve the quality of care provided to ESRD patients, supporting quality improvement efforts among providers and enabling patients to participate in making… Show more Transitioned from contractor to Edaptive Systems employee to better align corporate and personal goals. Increased responsibility in support of the Centers for Medicare & Medicaid Services (CMS) Healthcare Quality Information Systems (HCQIS) End-Stage Renal Disease (ESRD) line of business. This Initiative promotes ongoing CMS strategies to improve the quality of care provided to ESRD patients, supporting quality improvement efforts among providers and enabling patients to participate in making healthcare decisions by providing quality information. • Provided program management and business requirements analysis for the ESRD Quality Incentive Program (QIP) and program management for the Consolidated Renal Operations in a Web-enabled Network (CROWNWeb) and Renal Management Information System (REMIS) software development projects.• Served as primary liaison between the client and Edaptive Systems, providing quick resolution to issues as they arose.• Identified barriers and risks quickly and communicated strategic mitigation strategies with all stakeholders.• Led process improvement initiatives with the client to help improve efficiency and increase standardization across the HCQIS lines of business.• Engaged in change management with stakeholders to transition from Waterfall to Agile development. Show less

Owings Mills, Md

As part of the Edaptive Systems HCQIS Program Management and Business Requirements team, responsible for providing leadership for the CMS ESRD program. • Responsible for program management and business requirements for the QIP application and program management for the CROWNWeb software development projects.• Quickly developed a working knowledge of ESRD, Agile development and the CMS Investment Life Cycle (ILC) and Expedited Life Cycle (XLC) processes.• Identified and… Show more As part of the Edaptive Systems HCQIS Program Management and Business Requirements team, responsible for providing leadership for the CMS ESRD program. • Responsible for program management and business requirements for the QIP application and program management for the CROWNWeb software development projects.• Quickly developed a working knowledge of ESRD, Agile development and the CMS Investment Life Cycle (ILC) and Expedited Life Cycle (XLC) processes.• Identified and implemented process improvements, improving team efficiency and client relationships.As part of the AM Pierce & Associates management team, worked to create strategy to move core capabilities developed for the DoD into Civilian agencies. Show less

Linthicum, Md

Directed Ft. Meade Operations Group within Cyber Security and Intel Division. Managed program providing technical and strategic marketing support to US Government Agency to propel advancement of trusted computing technologies. Accountable for department P&L and budgeting. Motivated and incentivized team of 15 professionals.• Captured 5-year trusted computing contract with Air Force Research Lab.• Secured 3-year trusted computing contract with Air Force Cryptographic Modernization… Show more Directed Ft. Meade Operations Group within Cyber Security and Intel Division. Managed program providing technical and strategic marketing support to US Government Agency to propel advancement of trusted computing technologies. Accountable for department P&L and budgeting. Motivated and incentivized team of 15 professionals.• Captured 5-year trusted computing contract with Air Force Research Lab.• Secured 3-year trusted computing contract with Air Force Cryptographic Modernization Program Office.• Drove business development by establishing first cyber security pipeline in company history.• Honored with customer recognition for championing initiatives to improve customer relationships and program efficiency. Show less

Annapolis, Md

Rapidly promoted through series of increasingly challenging roles, culminating in responsibility to craft business plans for BOD approval and funding, including technical design, competitive analysis, sales strategy, pricing, and 5-year business model. • Hand-selected to serve as Department Lead, PM Standards for CEO-directed effort to standardize project management practices across Commercial and Government projects.• Devised business model for implementing healthcare IT in… Show more Rapidly promoted through series of increasingly challenging roles, culminating in responsibility to craft business plans for BOD approval and funding, including technical design, competitive analysis, sales strategy, pricing, and 5-year business model. • Hand-selected to serve as Department Lead, PM Standards for CEO-directed effort to standardize project management practices across Commercial and Government projects.• Devised business model for implementing healthcare IT in correctional facilities; designed and developed kiosk prototype, and launched sales cycle.• Called upon by Executive Management to rebuild customer relationship for one of ARINC’s key new business initiatives. Efforts garnered recognition by customer to ARINC CEO.• Developed business plan for new service offering low-cost digital signage; business model drastically exceeded all hurdles for capital authorization. Show less

Annapolis, Md

Tapped into new network services market. Evaluated 7 markets for organic growth and identified need for mission-critical healthcare infrastructure. Worked in tandem with industry leaders to extend company portfolio to include IT strategic planning, kiosks, and wireless technologies, in addition to network services. Conceived and executed 4-pronged sales strategy for market entry.Charged with all aspects of business, from technical sales through operational support. Leveraged keen… Show more Tapped into new network services market. Evaluated 7 markets for organic growth and identified need for mission-critical healthcare infrastructure. Worked in tandem with industry leaders to extend company portfolio to include IT strategic planning, kiosks, and wireless technologies, in addition to network services. Conceived and executed 4-pronged sales strategy for market entry.Charged with all aspects of business, from technical sales through operational support. Leveraged keen customer insight to develop solutions to all technical and business needs for client and ARINC alike. Developed solutions using a diverse mix of technology, including IT consulting, MWANs, WLANs, and hosting. Administered outstanding technical and business support to Regional Health Information Organizations.• Stimulated new business development by securing 25 projects with 12 customers.• Conceived and developed innovative solution and business model for MD/DC Collaborative for Healthcare Information Technology Health information Exchange.• Leveraged matrix labor to ensure on-time solutions delivery, continuously exceeding client expectations. Show less

Annapolis, Md

Recruited to rejoin company to oversee ARINC airport communication systems, such as AviNet Wireless Dispatch, ARINC Trunked Radio System, and airport WLAN initiative. Concurrently managed P&L while providing technical sales, proposal, and operations support. Drove business development of airport safety products, including Precision Lightning Warning System.• Established LLC between ARINC and 2 partners to capitalize on WLAN initiatives in mid-sized airports.• Spearheaded launch of… Show more Recruited to rejoin company to oversee ARINC airport communication systems, such as AviNet Wireless Dispatch, ARINC Trunked Radio System, and airport WLAN initiative. Concurrently managed P&L while providing technical sales, proposal, and operations support. Drove business development of airport safety products, including Precision Lightning Warning System.• Established LLC between ARINC and 2 partners to capitalize on WLAN initiatives in mid-sized airports.• Spearheaded launch of AviNet Wireless Dispatch service from conception through planning, pricing, and operational support. Show less

Annapolis, Md

Managed eBusiness Services Group engineering consultants to deliver complex web solutions. Scope of responsibility spanned requirements analysis, technical sales support, solution development, implementation, client satisfaction, and P&L.

Annapolis, Md

Directed program management for ARINC’s long-distance (HF and Satellite) data link and voice services. Developed and successfully funded yearly capital budgets in excess of $10M, and reporting to our BOD successfully managed to these budgets. Led team of 7 business managers with P&L responsibility for services with annual revenue of $35M.

Annapolis, Md

Responsible for technical and PM tasks for the SKYDOC electronic document distribution system, including scheduling, budgeting, technical compliance assurance, vendor negotiations and contractor management in addition to functional management responsibilities such as resource allocation, hiring, and general personnel management for a group of 50 engineers.

Annapolis, Md

Assigned management responsibility for the system engineers and project leaders developing the Tower Data Link Service for the FAA. Worked closely with the FAA and air traffic controllers to bound the system requirements.

Mba, Logistics Management

Bs, Electrical Engineering