Customer Experience Project Manager
Jul 2022 - Sep 2024
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Susan Graham Email & Phone Number
Customer Experience Project Manager at Atlantic Packaging Products Ltd.
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✓ Verified May 2026
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Profile completeness 86%
Role
Customer Experience Project Manager at Atlantic Packaging Products Ltd.
Location
Greater Toronto Area, Canada, Canada
Who is Susan Graham? Overview
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Quick answer
Susan Graham is listed as Customer Experience Project Manager at Atlantic Packaging Products Ltd. based in Greater Toronto Area, Canada, Canada. AeroLeads shows a matched LinkedIn profile for Susan Graham.
Susan Graham previously worked as Customer Experience Project Manager at Atlantic Packaging Products Ltd. and Materials Coordinator at Atlantic Packaging Products Ltd.. Susan Graham holds Certificate In Project Management, Project Management from University Of Toronto Continuing Studies.
Profile bio
About Susan Graham
Solutions-oriented Business Operations Analyst possessing a unique combination of skills, including business analysis, process improvement and project management experience from top-tier telecommunications and financial organizations. Skilled in achieving operational efficiency and increasing revenue by employing root cause analysis to identify issues and develop process improvements that lead to company-wide savings.I am a highly energetic individual who possesses great interpersonal, verbal and written communication skills. I am very passionate and motivated to succeed with a team. I enjoy challenges and invite the opportunity to go above and beyond expectations. I believe that keeping up morale is the key to a teams' success. When the pressure is high and the timelines are tight, taking a step back can give you and your team the energy to drive two steps forward.
Listed skills include Project Management, Process Improvement, Team Leadership, Analysis, and 35 others.
8 roles
Susan Graham work experience
A career timeline built from the work history available for this profile.
Materials Coordinator
May 2019 - Jul 2022
Continuous Improvement Contractor
Nov 2018 - May 2019
Business Operations Analyst
Support small- to medium-sized projects for North American Collections, focusing on up to a twelve-month time horizon.Support the success of the North American Collections strategic roadmap.Liaise with operational and technical stakeholders to gather, analyze, validate and communicate requirements for changes to processes, policies, operational performance.
Nov 2016 - Jun 2018
National Real Estate Operations - Hydro Pm
- Project Management:Created and requested a new enhancement to the existing real estate database which would track and monitor all hydro details (site information, hydro company information, financial information, etc.).
- Created the design and layout of new enhancement.
- Worked closely with vendor to meet project deadlines and milestones.
- Decreased hydro disconnection notice rate by 80% in turn saving on reconnection fees and late payment charges.
- Created additional enhancement which would automate a portion of the hydro reconciliation process saving 120hrs biannually.Process Improvement:
- Analysed over 20 processes for 2 functional departments for inefficiencies.
Jan 2012 - May 2016
National Colocation Ar/Ap & Real Estate Administration
Colocation AR/AP & Administration Responsibilities: Conduct colocation rental payment reconciliationsPrepare and process colocation rental paymentsEnsure deposits and journal entries are completed accurately and on timeMaintenance of Colocation & Real Estate database Data extraction with regards to rental payments.Resolve issues with landlords or.
Jan 2010 - Dec 2011
Real Estate Administrator & Special Projects
- Maintained Real Estate database on a daily bases
- Assisted with the preparation of departmental reports and documents
- Provided Customer service
- Coordinated and participated in monthly meetings
- Coordinated Travel arrangements
- Organized team events
Mar 2007 - Dec 2009
Customer Service/Sales
Bell World
Responsible for: servicing customers, maintenance of customer accounts, meet and greet, handling complaints, filing, paper work, data entry, opening and closing the store, and product sales.
Oct 2005 - Mar 2007
4 education records
Susan Graham education
Certificate In Project Management, Project Management
University Of Toronto Continuing Studies
Hons. B.A, Economics & Political Science
Lean Six Sigma White And Green Belt Training
Bell Campus
Cxac, Customer Experience
FAQ
Frequently asked questions about Susan Graham
Quick answers generated from the profile data available on this page.
What is Susan Graham's role at their current company?
Susan Graham is listed as Customer Experience Project Manager at Atlantic Packaging Products Ltd..
Where is Susan Graham based?
Susan Graham is based in Greater Toronto Area, Canada, Canada.
What companies has Susan Graham worked for?
Susan Graham has worked for Atlantic Packaging Products Ltd., Bmo Harris Bank, Bell Mobility, Bell Mobility Inc, and Bell World.
How can I contact Susan Graham?
You can use AeroLeads to view verified contact signals for Susan Graham, including work email, phone, and LinkedIn data when available.
What schools did Susan Graham attend?
Susan Graham holds Certificate In Project Management, Project Management from University Of Toronto Continuing Studies.
What skills is Susan Graham known for?
Susan Graham is listed with skills including Project Management, Process Improvement, Team Leadership, Analysis, Project Coordination, Project Planning, Training, and Customer Service.
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