Susan Hall Email & Phone Number

Shirley, Ar, Us

Massillon, Ohio, United States

Massillon, Ohio, United States

Massillon, Ohio, United States

Research and evaluate emerging instructional technologies and methods. Recommend changes to courses or delivery methods, based on participant feedbackUse previous experience with LMS to help the organization move forwardWork with assigned facilities to ensure training needs are met and program goals are achievedFoster collaboration amongst teams and influence up, down and across organizational levelsFacilitates core leadership trainings with a focus on meeting folks where they are and bringing them to the next level from a leadership perspectiveStrong relationship management skills and the ability to influence various levels of managementManages leadership development offerings across the organization, including course sign- up, facilitator coordination, logistics, metrics and reportingReports on progress monthly, quarterly, and annually as needed to communicate progress on program effectiveness and efficiency.Demonstrates successful track record in training, consulting, and facilitatingConnects training impact to business improvement, ensures training goals are aligned to business strategyMaintains GrowU platform, updating website content and managing access

Little Rock, Arkansas, United States

Responsible for revitalization of learning and development for entire data ethics core curriculum for organization, including increased engagement and retentionDeveloped designed and created elaborate content for the e-learning environment. Utilizing adult learning theory and instructional design tools to support current and upcoming LMS systems Lead facilitation of Data Ethics educational content for new hires and existing team membersDevelop and curate relationships among internal stakeholders who might have similar information needs and manage those relationships to assure effective solutionsProject management lead for all of Data Ethics development, education and growth Plan and perform data research and create BOD reporting. Identification of data investigation opportunities, design and execution of audit metrics, data extraction and review Serve as a liaison and expert resource for internal stakeholders related to data research projects that may include development of data or trending reports, project management, presentations and education

Plano, Texas, United States

•Acts as a thought leader, subject matter expert (SME), technical liaison between IT and cross-functional business partners and leaders to own all phases of the development life cycle •Participates in plan, design, thorough testing, and execution of digital workforce projects supporting FedEx Office’s workforce strategy,•Performs cyclical and project-based system administration functions and maintenance to support HR initiatives.•Provides production and incident management support, incident response, end-user support, root case analysis (RCA), mitigation and resolution.•Drives employee-centric and service minded solutions when evaluating and delivering key solution offerings.•Troubleshoots, analyzes, solves, and communicates complex system issues and defects impacting user experience.•Participates, facilitates, and consults cross-functional teams to clarify ambiguity in technical and functional requirements for completeness •Participates in Agile framework in digital HR product delivery.•Champions and produces storytelling from reporting and analytics capabilities organically embedded within HR technology platforms to enable a data-driven culture through actionable insights, •Documents and maintains internal and user change management content and SOPs such system administration materials, system processes and procedures, helpdesk call scripts, etc.•Implements and leverages embedded automation capabilities within technology platforms to increase adoption, simplify process, create business agility, and optimize ROI.•Collaborates, facilities and represents FedEx Office with enterprise, 3rd party vendor(s), and cross functional teams to attain organizational goals and objectives.•Prepares basic standard and adhoc operational reports, metrics and KPIs to support HR business functions.•Ensures adherence to Enterprise Information Security and Legal standards in each solution offering.

Midwest & Northeast Regions

Purple Promise Quality Award WinnerKey Contributor Award Winner• Supervised & Coached 12-member training facilitation team to ensure timely completion of all testing for programs including Workday, Leadership Development programs, and the LMS system• Streamlined team member onboarding experience as project manager. Lead a team of 12 to convert and gamify former program from 90day to full course completion in 3 weeks. Resulting in an expedited onboarding process and reduction of turnover by 38% YOY Enabling organization to hire and train over 1,000 employees in two months, prior to peak, bringing staffing percentages from 68% to 89% contributing to the organizations largest revenue generating season $663M overall profit• Analyzed & presented trends including process improvements to support high-impact strategic initiatives and decision making by facilitators. Delivered quarterly reporting for the Learning and Development (L&D) department from ideation, design, building and delivery of performance-enhancing dashboard• Created KPI Scorecard Training Curriculum for Operations team these results lead to an immediate drop in Service Quality Index failures by 32% in the first 30 days after launch• Project Manager for numerous corporate initiatives, utilizing management consulting, both in person and virtually throughout 15 years including MAP Pilot, LMS HTML, PACE, and TMOE FLEX programs

• Supported executive-level Sales Management team, decision making for programs including Salesforce CRM by investigating issues, compiling data, and generating reports• Established configuration and programming of key operating systems for field sales use Unified regional communications by facilitating weekly meetings, coordinating events including terms negotiations, and maintaining an extensive appointment calendar • Improved forecasting process for 150 top ranking accounts in revenue generation for the corporate team. This made up more than 90% of the team overall revenue

• Provide primary administrative support to Regional Vice President, as well as other Senior Management Officers• Created team forecasting for sales metrics improving leader performance by 22% over a period of 3 months.• Worked with a group of 14 Sales Leaders in the region to generate account and loan revenue for the organization, created processes that improved leader efficiency and accountability, increased loan revenue $1.2M month over month• Generate complex reports to provide effective information to Financial Leaders and Sales Leaders

Legal Clerk for the Office of the U.S. Trustee in Baltimore Maryland. Review/reconcile and approve trustee distribution reports. Scheduling of all Trustee 341 meeting dates as well as, resolve trustee conflicts with meeting dates. Provide primary administrative and secretarial support to the Assistant U.S. Trustee and secondary support to three Trial Attorneys. Set appointments, prepare correspondence, office work flow and file maintenance. Responsible for office payroll. Maintenance of department procurement card. Preparation of monthly and quarterly budget reports for submission to the regional office as well as reconciling monthly credit card statements. Coordinate all travel and accommodation arrangements for staff. Use various software applications, such as spreadsheet, relational database, word processing. All other duties as assigned.