Susan Heck Email and Phone Number
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Performance-focused and driven leader with 20+ years of success in program management and business operations. Adept at building high-visibility teams, tools, and processes to meet global business objectives. Passionate about program management leadership in dynamic technology companies with opportunities to build world-class teams and deliver impactful programs.• Demonstrated leadership and management skills in technology, IT services, and business operations.• Proven track record of delivering quality solutions for complex business needs.• Excellent communication, relationship- and culture-building skills to facilitate strong team performance.• Thrives in challenging and continually changing environments that require creativity and resourcefulness.Certifications:Certified ScrumMaster (Scrum Alliance) Competencies:Program Management • AGILE / SCRUM Methodologies • Business Operations • Manufacturing • Financial & Resource Management • Software Development Life Cycle (SDLC) • Product Life Cycle (PLC) • Lean Six Sigma • DMAIC • eCommerce • Oracle ERP • Project Management • Global IT • Data Analytics • Supply Chain • Team Leadership & Development • Communication & Collaboration
Infosys Ltd
View- Website:
- infosys.com
- Employees:
- 217514
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Senior Project ManagerInfosys Ltd Oct 2020 - PresentSunnyvale, California, United StatesTechnical Program Manager at Apple implementing Broadcom's Clarity PPM for IS&T's capital planning team.
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It Project ManagerIdc Technologies, Inc. @ Apple May 2020 - Oct 2020Sunnyvale, California, United StatesTechnical Program Manager at Apple implementing Clarity PPM for IS&T's capital planning team. -
Engineering Program ManagerHarvey Nash At Mozilla Jan 2020 - Apr 2020Mountain View, CaEngineering program manager for Mozilla's media team, delivering fantastic video and audio user experiences in Firefox (audio & video playback, webRTC). -
Senior Program Manager, Deputy Director Of Business OperationsGlobalfoundries May 2015 - Jul 2019Santa Clara• Manage global IT portfolio with decentralized PMO located in multiple regions with a focus on financial management.• Created 3-year global investment portfolio aligned across multiple business units including manufacturing technology, CIM and traditional IT.• Communicated and secured buy-in of capital investment vision with executives and investors, then implemented new capital project tracking and approvals system, cutting budget spend by 30% per year.• Successfully led enterprise-wide roll-out of CA PPM (Clarity) program management tool, including financial tracking, resource management, advanced project management, effort tracking and portfolio management.• Championed and led customized SCRUM implementation, drastically reducing time to implement business user requests from 4.5 months down to 3 weeks. -
Senior It Project ManagerMotorola Mobility, A Lenovo Company (Formerly A Google Company) Jan 2014 - May 2015Sunnyvale, Ca• Led SCRUM development of Motorola's configure-to-order program for new products (Moto X mobile devices and Moto360 Android Wear smartwatches), driving new process from 2+ weeks down to next-day fulfillment for custom engraving, case and color selection.• Led coordinated efforts across multiple IT disciplines (eCommerce, Oracle ERP, OBIEE, test engineering), multiple geographies (US, Europe, China, Brazil, Mexico) and multiple carriers (Verizon, Sprint, T-Mobile, Republic Wireless) following PMP, SDLC and PLC processes as appropriate.• Supported prototype, engineering and final product builds for multi-regional launches, along with execution, root-cause analysis and resolution of issues for both pre and post-launch activities. -
Senior It Project / Program ManagerMotorola Mobility Oct 2006 - Dec 2013Ft. Lauderdale, Fl• Managed complex implementations and consolidations of Oracle R12 ERP and supply chain systems for legal entities in US, China and Brazil, including requirements, design, testing, planning and implementation (SDLC), as well as business analysis for finance and tax.• Led the implementation of supplier-owned inventory with EMS partners in China, including Flextronics, ramping to 10M units/year in 90 days; implemented vendor-owned inventory with a major cellular service provider; and moved manufacturing to an external vendor in Texas.• Managed separation of supply chain IT systems when Motorola split into Motorola Mobility and Motorola Solutions.
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It ManagerMotorola Dec 1998 - Oct 2006Ft. Lauderdale, Fl• Led team of 12 to develop the systems for development, manufacturing, and distribution of new mobile products.• Managed the supply chain IT team for the iDEN subscriber division (formerly Nextel/Sprint phones), scaling from <100k to 10M+ units/year.• Implemented Value Added Distribution (VAD), enabling customers to receive a customized phone within two days.
Susan Heck Skills
Susan Heck Education Details
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Computer Science
Frequently Asked Questions about Susan Heck
What company does Susan Heck work for?
Susan Heck works for Infosys Ltd
What is Susan Heck's role at the current company?
Susan Heck's current role is Senior Project Manager at Infosys Ltd @ Apple.
What is Susan Heck's email address?
Susan Heck's email address is bs****@****ail.com
What is Susan Heck's direct phone number?
Susan Heck's direct phone number is +195452*****
What schools did Susan Heck attend?
Susan Heck attended California Polytechnic State University-San Luis Obispo.
What are some of Susan Heck's interests?
Susan Heck has interest in Social Services, Education, Golfing, Photography, Sailing.
What skills is Susan Heck known for?
Susan Heck has skills like Wireless, Telecommunications, Pmp, Product Lifecycle Management, Mobile Communications, Cellular Communications, Cdma, Lte, Six Sigma, Business Intelligence, Process Improvement, Business Process Improvement.
Who are Susan Heck's colleagues?
Susan Heck's colleagues are Nitin Gaikwad, Gayathri Gowda, Pavan Penmatcha, Gokulraaj T, Karthikeyan Seran, Divya Narnaware, Kavya A.
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Susan Heck
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