Susan Hitt Email & Phone Number

Wilmington, Nc, Us

Wilmington, North Carolina, United States

Wilmington, North Carolina, United States

Designed and Enhanced Learning Management System (LMS) Page Experiences:•Played a pivotal role in shaping the onboarding program, 'RampUP,' by designing engaging and user-friendly LMS pages that facilitated seamless onboarding experiences for new hires.•Transformed the intern program, 'STARTUP,' by developing an interactive LMS experience that catered to the unique learning needs of interns, enhancing their engagement and learning outcomes.Created User-Centric How-To Guides:•Crafted detailed and intuitive 'How to Guides' to empower employees to efficiently navigate Workday, our integrated software for tracking PTO, performance, and more. These guides streamlined processes and reduced operational inefficiencies.Designed Training Materials:•Created training presentations for both employees and people leaders, focusing on mid-year & annual performance reviews. Successfully improved participant engagement and comprehension through innovative instructional design strategies.•Developed training handouts, facilitator guides, and videos using Wistia for the mid-year & annual performance conversation initiative. These resources facilitated consistent delivery of information, ensuring effective communication across the organization.

-Developed two certification learning plans containing a combined total of 44 courses, 25 interactive exercises, exam guides, and two certification exams-Project Managed bi-annual software release e-learning for partners, customers, & employees. This work consists of leading a team of instructional designers, working with Subject Matter Experts, writing course content, building demos and scripts, as well as creating certification questions.-Used Adult Learning Theory to create engaging and interactive product training with a focus on Salesforce platform knowledge-Streamlined translation process for certification program courses to reach global audiences-Align training goals with overall corporate and departmental objectives, ensuring seamless alignment to e-learning content

Wilmington, North Carolina

-Project manager and project lead for two years overseeing the creation and implementation of the company’s online e-learning program. Developed course content for two, asynchronous courses, co-designed 3 additional courses working with SME’s (subject matter experts).-Managed $500,000 budget and hired, trained and managed a team of contract employees. -Site admin for LMS/Moodle platform. Handled enrollment for quarterly courses, user troubleshooting, course and site maintenance.-Site admin for the CMS, AchievetheCore.org, duties consisted of uploading content, formatting landing pages, handling user issues, and managing homepage carousel content. -Spearheaded social media communications for Facebook, Twitter, Pinterest, and LinkedIn. Analyzed weekly metrics, created copy and graphics for daily promotional posts, engaged with audience.

Wilmington, North Carolina

Program Coordinator: -Managed a district-wide program 8 middle middle schools and 7 high schools-Grew the program from 5 high schools to 7 high schools-Hired, trained, and managed 40 part-time facilitators yearly-Developed asynchronous e-learning certification training to quickly and effectively upskill tutors-Created and facilitated face-to-face training workshops for 15 schools for an audience of counselors, classroom teachers, and administrators -Oversaw a yearly ~$100,000 program budget -Worked with stakeholders to develop district assessments to gather quantitative and qualitative data on program effectiveness.ELA Lead Teacher, grades 9-12-Cultivated a strong collaboration culture between all high school English teachers by creating a district blog to highlight teachers and their classroom best practices, called Education Celebration -Utilized Adult Learning Theory practices to create district-wide asynchronous learning opportunities for educators seeking opportunities to expand their craft-Collaborated with the North Carolina Department of Education, ELA division as a stakeholder in state-wide 9-12 standards updates and roll-out training-Worked with stakeholders to develop district assessments to gather quantitative and qualitative data on program effectiveness.

Laney High School

-Taught 9th grade, 11th grade, 12th grade, and AP English Language and Composition classes with sizes ranging from 25 to 39 students.-Attained the necessary organizational and multi-tasking skills to manage paperwork of 180 plus students.

Master'S Degree, Educational/Instructional Technology

English With Secondary Teaching Certification, English Language And Literature, General