Susan Jamison Email & Phone Number

San Francisco Bay Area, Winterthur Switzerland

* OUR CLIENTS * Executives, Managers, Teams, Individual contributors * INDUSTRIES SERVED * High Technology, City Government, Energy, Non-Profit* OUTCOMES *Organizations - Integrated framework, system, roadmap, and tool set that promote and enable alignment, confidence, communication, collaboration, and community, and increase individual and collective performanceIndividuals - Greater self-awareness, mental clarity, and grounding regarding their capabilities and uniqueness so they are confident about what they bring, and how to use what they bring, to every situationAnswers to a central question: "What is a problem or obstacle that, if solved, would cause a immeasurable change for the better in our organization?"* GUARANTEES *- Access to natural, unrealized latent potential in your self and your organization- Opportunities for taking actions and changing results during program and beyond- A wide variety of methods, tools, and practices to facilitate diverse learning styles- My support to get results

Chief liaison for reporting and analytics requirements in Services organization's fifth and final deployment of Oracle Resource Planning (ERP) system, and the lead for resolving issues from prior deployments.- Developed model that enabled business analysts to transition from legacy to new metrics schema, the foundation for both an interim metrics portal and final solution.- Created metrics hierarchy to highlight gap between metrics defined in prior deployments, and undefined ones needed to improve coverage of corporate and functional priorities.- Intervened in stalled 15-month old effort to ensure availability of functionality (of an old application) needed to capture millions of dollars of service revenue, and within weeks got alignment and commitment to provide it.- Created one integrated metrics documentation template for final deployment, reducing the size and complexity of prior templates, and increasing ease of collecting relevant data.- Facilitated collaboration between Oracle developer and end users in several planning and Joint Application Development (JAD) sessions, fixing long-standing user issues.- Taught "Personal Creativity in Business" course to BI colleagues during completion of acquisition of Sun by Oracle, producing results (reported by participants) including: improved decision-making, ability to deal with change, increased effectiveness in dealing with difficult relationships, increased confidence to take risks. See testimonials on www.clueinstitute.com.

Consultant, advisor, liaison role to support Executive VP organization on projects around business reporting and communications. - Led dashboard development effort for Senior VP, overcoming resistance of business teams, to establish a simple, consistent framework and improved presentation of information. - Led development of centralized Software Road Map Tool to replace lab-wide ad hoc communication via spreadsheets, emails, and sometimes poorly maintained collab sites. - Developed innovative Customer Experience Report Card tool, a qualitative assessment of customer survey feedback, which was considered a patent candidate. - Demonstrated business value of above 3 tools, leveraged volunteer resources, encouraged implementers, trained users, and delivered all on-time to specification.

Established Program Office to support Six Sigma deployment in 4000-person Software organization that had been exempted from Sigma initial Sun roll-out.- Completed two Sigma projects on project selection and effectiveness to address poor acceptance of Sigma, and was certified as Black Belt.- Promoted and enabled communication, learning, and outreach programs via a project portal, forums for Sigma community, and a council for Master Black Belts.

Led development of a single product life cycle (PLC) process for Storage, and then assigned to corporate team which developed and deployed a corporate-wide PLC.Led effort that produced templates for market requirements, product concept, product requirements, and product plans, all of which received high marks in formal usability study.

Collaborated with champion of Corporate Leadership Council (8 VPs) project to assess and improve leadership. Designed process and workshops to introduce creative ideas and practices which resulted in a shared innovative vision and multiple options for implementation.

Designed and deployed a scalable methodology for developing metrics, conducted successful pilot in 180-person engineering organization, and deployed it at various levels across multiple organizations.

Ba, Sociology With Honors

Mba, Finance, Accounting, And Organization Behavior

Education record

A 13-month interactive coaching program conducted by Bob Proctor, the undisputed leader in the world of personal growth and development.

Education record

Brendon Burchard inspired and instructed us on how to improve our lives and achieve our goals.

Education record

The leading professional organization for speakers, providing resources and education designed to advance the skills, integrity, and value.

Education record

Activities and Societies: Brendon Burchard taught us his principles of a high performance life. Amplify intellectual and creative.

Education record

We learned how to connect with and inspire an audience authentically and powerfully.

Education record

Bo Eason taught us how to tap the power of our personal story and become a more effective, persuasive communicators.

Statement Of Completion, Creativity: Music To My Ears

Massive open online course designed to stimulate creativity in individuals, teams, and organizations. Projects dealt with some aspect.

Statement Of Completion, Design Thinking Action Lab

Massive Online Open Course focused on the skills and mindsets of design thinking, a methodology for human centered creative problem.

Statement Of Completion, Crash Course On Creativity

Massive Online Open Course based on Tina Selig's book, A Crash Course on Creativity. Course was designed as introduction to a set of tools.

Thiagi Interactive Techniques And Instructor-Led Training, And Demonstrated Competencies

This workshop practices what it preaches. It helps you design and conduct 24 different types of effective training games, simulations.

Inspiring Corporate Creativity