Vice President
Current• Developed & drove the establishment of a Line of Business process to correct customer impacting system errors identified by Regulatory Agencies, compliance testing and/or business self-assessments. This includes: - Ensuring appropriate system updates are installed and future impacts are prevented with the development of monitoring reports.- Secured funding for and effected financial reparations to impacted customers identified by analytical analysis in an Agile environment.- Developed & executed rigorous test plans to ensure corrective actions were completed.- Developed policy, procedures, Controls, and job aids to support the process. - Drove consistency and adherence to Audit standards by cultivating evidence, building documentation and Correction Plans in preparation for Audit reviews. • Onboarding and supervision of new Project Managers providing education, prioritization, and direction. • Directed the reviews of Control Reports designed to monitor for potential processing exceptions and system breaks.• Oversaw Division responses on Executive Office Customer complaints to the Consumer Financial Protection Bureau, Comptroller of the Currency and State and Federal agencies.• Directed the strategic planning & resource allocation for the portfolio of Pricing/Non-Pricing related corrections ensuring issues were addressed expediently, thoughtfully, and effectively.• Instituted Core controls to reduce economic loss, regulatory exposure, and reputational risk.•Anti-Money Laundering Consent Orders• Developed and validated that key controls & risk assessments across the Enterprise were consistent with Federal AML/KYC regulatory requirements. • Partnered with multiple lines of business to identify operational/Regulatory risks and strengthen internal controls through Risk Control & Self-Assessments.
