Susan Jamison Email & Phone Number

Wilmington, DE

• Developed & drove the establishment of a Line of Business process to correct customer impacting system errors identified by Regulatory Agencies, compliance testing and/or business self-assessments. This includes.
• Onboarding and supervision of new Project Managers providing education, prioritization, and direction.
• Directed the reviews of Control Reports designed to monitor for potential processing exceptions and system breaks.
• Oversaw Division responses on Executive Office Customer complaints to the Consumer Financial Protection Bureau, Comptroller of the Currency and State and Federal agencies.
• Directed the strategic planning & resource allocation for the portfolio of Pricing/Non-Pricing related corrections ensuring issues were addressed expediently, thoughtfully, and effectively.
• Instituted Core controls to reduce economic loss, regulatory exposure, and reputational risk.

Newark, Delaware, United States

• Bank of America (MBNA America Bank, NA) Wilmington DE/Retired (December 1989 – April 2009)Account Executive
• Responsible for building, developing, fostering core and marketing relationships with 125 financial institutions (Northeast USA & Northern CA) including program profitability analysis and contract re-negotiation.
• Responsible for cross marketing product lines (Rewards, travel, insurance, treasury, etc.) to deepen relationships with existing partners.Sales/Marketing Program Manager
• Led program/product launch of newly signed affinity partners requiring interface with affinity groups, MasterCard and Visa International and internal business partners to ensure effective and efficient launch of.
• Responsible for the development and management of annual multi-channel marketing plans for the Departments top affinity groups within existing budgetary requirements. Sales/Marketing Executive
• Developed and cultivated new partner opportunities, performing pro-forma marketing analysis and contract negotiation.

Bachelor Of Science, Human Resources

Biology minor

Masters Of Business Administration

Activities and Societies: Accepted into Widener's MBA Program. Completed two semesters of post-graduate work.

Education record

Supplemental Education: Effective Business Writing, Management Development, Time Management Institute, Process Improvement, Advanced Excel.