Susan Harrison Email & Phone Number

Provide prompt and efficient customer service to community members and staff via phone, email and in-person communication regarding a variety of issues including circulation, reference, accounts in collections, scheduling, e-resources and more, often assisting members with challenging issues and referring to other services as needed. Run daily and monthly reports, update department policies as needed, implement library policy changes, monitor accounts with special consideration, promote library at outside events.Improved department signage, updated policies, reorganized office for improved workflow.

Founding committee member of event experiencing growth from 2 dances/300 people to 9 dances/4500 people. Recruit and coordinate volunteers for set-up, ticket sales, drink stations, photo stations, food runners, cooks, clean-up, tear-down. Responsible for all correspondence and appreciation of 50+ loyal and hardworking supporters. Coordinate all aspects of drink stations: ordering, supply delivery, station set-up/restock/tear-down, recycling efforts.

Assisted the Circulation Supervisor and Assistant Circulation Supervisors in providing a positive library experience for members and staff, provided direction to hourly staff, trained new employees, assisted members with general and advanced inquiries such as collection agency accounts, implemented new department policies.Improved department signage, simplified courier slip accessibility, upgraded list of extra tasks for Circulation Assistants.

Performed circulation department procedures such as checking in and checking out materials, assisting members at the front desk, shelving materials, registering new patrons, collecting fines, and various other tasks. Suggested monthly shelf reading of Juvenile Non Fiction, to keep that area organized and inviting for our members.

Subbed district-wide, predominately at Traut Core Knowledge School, as library para, health tech, receptionist, recess supervisor, Kindergarten para, and Special Education para.

Performed circulation department procedures such as checking in and checking out materials, assisting members at the front desk, shelving materials, supervising work-study students, preparing professors course work for the Reserve Desk, planning special events, and serving on various library committees.Initiated first job share position at the library.