Susan Stephens Email & Phone Number

Gretna, Ne, Us

Gretna, Ne, Us

Oversight of change management and complaint resolution activities. Leader of organizational development and leadership programs. Active participant in root cause analysis/failure modes effect analysis (FMEA) Contributes to the development and enhancement of the risk and quality assurance programs including governance, inventory management, methodology, controls, risk assessments, procedures, training tools, controls, and templates. Aids with establishing change management initiatives to ensure alignment with policies and risk practices. Consult and lead initiatives and provide direction to lines of business and team members regarding change management engagement. Project management providing support on projects across team and lines of businesses served. Assists with control governance and adherence to established policies and procedures. Develop and maintain strong working relationships with co-workers and lines of business across the organization keeping them informed of review progress and upcoming initiatives. Provide oversight of reviews of policies, procedures, processes, risks assessments, to ensure risk program requirements are met. Work on identifying opportunities to improve processes and efficiencies. Trains, develops, and mentors peers and team members; develops training plans and leads training activities and leads diversity, equity, and inclusion efforts.

Des Moines, Iowa Area

Contributed to the development and enhancement of risk and compliance programs including methodology and procedures, tools, controls, and templates. Consulted and led key initiatives and provided direction to lines of business and team members. Provided support on projects across team and lines of businesses served. Drafted review plans, developed testing scripts, and lead testing execution. Identifying and assessing the impact of control deficiencies. Developed and maintained strong working relationships with co-workers and lines of business across the organization keeping them informed of review progress and upcoming initiatives. Lead coordination of testing with various audit teams, external auditors, consultants, and exam management. Provided oversight of reviews of policies, procedures, processes, risks assessments, to ensure risk program requirements are met. Worked on identifying opportunities to improve processes and efficiencies. Supported detailed process walkthroughs with management, including the identification of process risks and controls. Participated in special projects and committees aimed at improving compliance and risk practices within the organization which included tracked findings/issues to ensure they are appropriately addressed. Created and updated team procedures and templates as needed by collaborating with others to guide strategy, develop new procedures and templates to adhere to regulatory requirements and risk management guidelines. Assisted lines of business with Compliance and risk assessment methodologies and control evaluations. Provided leadership, expertise and guidance to train and develop existing and new team members.

Diagonal, Iowa

Manage review team, develop review programs, conduct reviews, perform risk assessments, facilitate audits and exams, research regulatory topics, provide guidance, implement regulatory changes, manage compliance mailbox, issues log, complaints, manage/conduct/develop training plans, coach peers, assist peers with program development, perform human resource functions, and develop reports as needed.

Omaha, Ne

• Manage the Retail compliance program for this $19B regional bank.• Oversee team responsible for ongoing compliance support, monitoring and quality assurance testing. • Collaborate with other division managers to guide strategy, develop new products, plan major initiatives.• Lead compliance focus for mergers and acquisitions, change controls, corporate training, and several Retail compliance projects relating to configuration, testing and implementation of new enhancements to platform systems.• Collaborate with Legal and Compliance groups throughout the company as part of overall enterprise risk management.

Creston, Ia

• Managed loan portfolio of all facets including consumer, real estate, commercial, and agricultural.• Functioned as compliance officer and training coordinator providing strong regulatory and compliance expertise to branches.• Revised policies, implemented procedures, provided training and follow-up testing – resulting in the early removal of sanctions and MOUs.• Led efforts to combine regulatory requirements with current processes and technology capabilities.• Demonstrated strong ability at relationship management and building team collaboration.• Ensure that compliance accountabilities are defined, communicated and understood throughout business channels.• Drive toward consistency in compliance approaches across business channels.• Ensure that risk decisions are clearly defined, made and communicated at the correct level.

Creston

• Managed loan portfolio of all facets including consumer, real estate, commercial, and agricultural.• Functioned as compliance officer and training coordinator providing strong regulatory and compliance expertise to branches.• Performed compliance reviews, compliance training, and compliance resource management for all branch locations.• Developed integrated compliance program suitable to individual banks, including risk assessment, internal controls, policies and procedures, and training.• Prepared verbal and written reports for executive management.• Interacted with regulators on behalf of banks.• Participated in marketing and business development of banks.

Grand Island, Ne

• Provided customer service to defined contribution 401 (k) members and employers.• Assisted members with opening accounts, investment transfers, loans, hardships, withdrawals, and other benefit processing.• Provided compliance support for new company initiatives and 401 (k) loan processes.

Table Rock, Ne

• Managed loan portfolio of all facets including consumer, real estate, commercial, and agricultural.• Functioned as compliance officer and training coordinator providing strong regulatory and compliance expertise to branches.• Performed compliance reviews, compliance training, and compliance resource management for all branch locations.• Revised policies, implemented procedures, provided training and follow-up testing – resulting in the early removal of sanctions and MOUs.

Falls City, Ne

• Processed documentation for consumer, real estate, commercial, and agricultural loans.• Managed escrow accounts for residential real estate loans.• Functioned as training coordinator providing strong regulatory and compliance expertise to branches.• Managed the student loan program.• Provided loan servicing and perfection of security interest support.

Master'S Degree, Organizational Leadership/Development

Bachelor Of Business Management - Human Resources, Business Administration And Management, General

Associate'S Degree In Legal Assisting, Legal Assisting - Paralegal