Susan Avery work email
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Susan Avery personal email
Well-rounded Professional with 20+ years experience in Project / Program Management and Account Management for fast-paced service-driven environments. Focused on enhancing the customer relationship and building partnerships within project teams. Strong leadership and organizational skills includes managing global cross-functional teams and multi-vendor solutions for Fortune 500 customers, Wall Street Financial, Government State Agency, City Municipals and non-Profit customers.Specialties: - Global Cross-functional Leadership Experience - Program / Project Management / Implementation- Contract and Relationship Management- Risk Management and Problem Mitigation- Financial Oversight and Forecasting Experience
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It Project Manager, United States Postal Service / Hp Enterprise ServicesApex Systems Apr 2013 - Nov 2015Raleigh-Durham, North Carolina AreaManaged the implementation and initial nationwide rollout of the Voice over IP (VoIP) Program for the United States Postal Service to replace over 9000 legacy PBX and EKTS systems. Served as the USPS Project lead for the core build, implementation and the initial transition of the program including vendor management, process and training development, risk management, release management and escalation support for field-related issues. -
Program Manager, Managed ServicesAvaya Dec 2011 - Dec 2012Raleigh-Durham, North Carolina AreaOwned and managed the complete project delivery cycle for integrating complex programs into Managed Services. Key clients included Top 10 Avaya Wall Street Financial customers with strict adherence to regulatory requirements. Responsibilities included contract and relationship management, oversight of program budget, billing and services setup, and overall management of project team resources including Design, Installation, and Project Management. -
Services Project Manager, Managed ServicesAvaya Dec 2009 - Dec 2011Raleigh-Durham, North Carolina AreaDirected the transition of customers and equipment into Managed Services for over 100 customer accounts (VoIP, Data Networking, Contact Center and Optical). Managed concurrent projects while leading global cross-functional teams to aggressive timelines, controlling risks and scope changes. Customers included state government agencies, school systems, hospitals, and Fortune 500 Enterprise customers.
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Services Project Manager, Network Managed ServicesNortel Mar 2009 - Jan 2010Raleigh-Durham, North Carolina AreaSee above description for Service Project Manager. Avaya acquired Nortel Networks' Enterprise division in 2009. -
Hosted Performance / Service Delivery ManagerNortel May 2008 - Mar 2009Raleigh-Durham, North Carolina AreaOwned and managed the customer relationship for 6 State Government Agencies (lead revenue-generating customer) for Nortel’s Hosted Solutions Center. Role required strong knowledge of crisis management, contract management (adherence to Service Level Agreements and RCA development), P&L budget management, project management, conflict management, vendor management, Nortel technical expertise, and customer interaction. The Hosted Solutions Center provided Nortel-based telephony solutions for global customers, allowing the customers to eliminate the need for capital purchases of premise-based equipment.
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Global Migration Project Manager | Migration ArchitectNortel Jul 2004 - May 2008Raleigh-Durham, North Carolina AreaLed migration projects for Nortel’s Carrier VoIP, Cable MSO, Wireless and TDM customers with focus on minimal impact to end-users. Role involved key interface between customer/vendors/account team and Nortel technical resources, end-to-end migration strategy development including custom documentation and tools, problem mitigation and gap analysis, and management of expedited timelines and execution.
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New Product Introduction (Npi) EngineerNortel Networks 1998 - Jul 2004Raleigh-Durham, North Carolina AreaDeveloped methodologies, time standards, tools and documentation required to install Nortel’s large carrier systems. Key interface between Nortel design teams, account team and customers during trials and validations.
Susan Avery Skills
Susan Avery Education Details
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Electrical Engineering -
Computer Engineering
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Adult And Continuing Education And Teaching -
Tuscola High SchoolGeneral Studies
Frequently Asked Questions about Susan Avery
What is Susan Avery's role at the current company?
Susan Avery's current role is Senior Manager, Enterprise Client Services at TierPoint.
What is Susan Avery's email address?
Susan Avery's email address is sm****@****aya.com
What schools did Susan Avery attend?
Susan Avery attended North Carolina State University, North Carolina State University, Wake Technical Community College, Tuscola High School.
What are some of Susan Avery's interests?
Susan Avery has interest in Arts And Culture, Health.
What skills is Susan Avery known for?
Susan Avery has skills like Telecommunications, Vendor Management, Voip, Wireless, Managed Services, Program Management, Cross Functional Team Leadership, Ip, Avaya, Telephony, Sip, Project Management.
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Susan Avery
Greater Boston3gmail.com, reedbusiness.com, genesis10.com1 (212) 6XXXXXXX
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Susan Avery
United States4total-event.com, andromedaconsultants.com, andromedagroupltd.com, goeshow.com2 +163030XXXXX
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3gojo.com, archway.com, trialon.com
1 (330) 2XXXXXXX
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