Susan Schulz, Email & Phone Number

Westlake, Texas, Us

Lead daily operations of a team of 45 implementation consultants and project managers deliver customized ERP manufacturing services for 2 product lines resulting in a 10% increase in utilization and billability targets over a 9-month period. Steering the delivery of ECI Macola and MAX solutions for a combined $6.3M budget achieving 101% over YTD target. • Drove a significant uplift in customer service efficiency and effectiveness, resulting in the closure of over $450K in professional services within a single month, through strategic guidance on delivery methodologies. • Excelled as a pivotal escalation point, enhancing team and customer relations, and managed P&L, forecasting, and budgeting for two business units, demonstrating adept financial and performance oversight.Reason Leaving: My product lines are being discontinued.

Irving, Texas, Us

Adopt best practices while creating, organizing, and implementing various strategies and business programs. Strengthen various operations associated with escalation management while coaching 12 project managers to govern current delivery projects. Managed $10M+ in professional services revenue. Partnered with sales team in RFP requests and subsequent SOW creation representing professional services.Highlights of accomplishments in this role include: •Revolutionized Microsoft Dynamics 365 ERP practice by instituting best practices and innovative strategies, leading to a robust escalation management framework and coaching project managers and consultants, which culminated in managing over $10M in professional services revenue. • Forged a strong partnership with the sales team, facilitating RFP responses and SOW creation, and collaborated with cross-functional teams to allocate CRM & F&O resources effectively, ensuring precise forecasting of staffing needs. • Led team growth initiatives, expanding the team from 8 to 12 project managers to enhance project management efficiency, and demonstrated exceptional leadership by mentoring project managers and consultants, significantly elevating the professional services organization's global standing. Developed and executed implementation strategies for digital solutions leading to a 10% increase in project delivery efficiency and enhancing client satisfaction.Reason Left: Reduction in force.

Park Ridge, Illinois, Us

Assessed risks and collaborated with the customer to develop mitigation plans. Functioned as the main point of contact for external communications, including customers and stakeholders. Managed projects in all time zones utilizing in house, nearshore and offshore teams.Highlights of accomplishments in this role include:• Led cross-functional, goal-oriented Microsoft Dynamics 365 teams in the deployment of innovative solutions, driving continuous improvement and superior employee experience, directly contributing to the achievement of company goals. •Ensured the timely and budget-compliant delivery of over 15 projects by meticulously tracking overall program progress, demonstrating exceptional project management and strategic planning capabilities. Industries included manufacturing, healthcare and government entities.Reason Left: Promoted

Montréal, Québec, Ca

Managed SMB and Enterprise implementation teams delivering Dynamics CRM customer projects. Monitored budget activity and project variances to maintain the overall profitability of client implementations.Highlights of accomplishments in this role include:•Worked with Firestone, Caterpillar, Rush Enterprises and other logo accounts managing projects from $100K to $10M.•Led SMB and Enterprise implementation teams in delivering Microsoft Dynamics CRM and ERP customer projects ranging from $100K to $10M, achieving optimal profitability and client satisfaction through meticulous budget monitoring and variance analysis. • Orchestrated the entire implementation lifecycle for customers, from initial planning to successful deployment, utilizing two remote cross-functional delivery teams, fostering strong client relationships and ensuring seamless project transitions.Reason Left: Job eliminated due to COVID

Novi, Mi, Us

Ensured customer satisfaction while nurturing working relationships with 6 clients throughout their project cycle as part of the team.Highlights of accomplishments in this role include:• Collaborated with a dedicated technical team of 4 to design and deploy innovative product solutions, achieving streamlined implementations within a six-month timeframe for clients in the manufacturing and CPG industries. • Delivered high-value professional services to clients engaging with Microsoft Business Central and CRM, directly contributing to enhanced customer satisfaction and service excellence.Reason Left: Recruited by Alithya

Troy, Michigan, Us

Enhanced revenue and warranted satisfaction of deliverables by establishing and fostering long-term account services relationships with 60 clients. Identified areas of improvement and employed efficient business processes to drive corporate success.Highlights of accomplishments in this role include:•Designed and executed customer success programs and Service Level Agreements (SLAs) in collaboration with sales and marketing teams, significantly improving client engagement and satisfaction post-sale.Reason Left: Career change

Leveraged operational leadership, financial management, staff oversight, customer service, and vendor management while co-directing retail operations. Guaranteed high levels of customer satisfaction through service excellence.Highlights of accomplishments in this role include:• Met firms’ needs by handling backend operations, including ordering, staffing, training, bill paying, and inventory database development. • Oversaw resource utilization, optimized store flow, added quality products, and improved signage and advertising that led to an increase in sales three times and the establishment of a large community store.

Walldorf, Bw, De

Directed client relationship management, and ensured the overall quality and success of the client experience. My role centered on serving OEM and Tier I/II automotive suppliers and guiding successful SAP implementations. Major accounts included Chrysler, Volkswagen, Visteon and Lear. I oversaw 6 field consultants, while collaborating extensively with Global Support Managers, Platinum Consultants, and Account Executives to manage global accounts. ► Delivered $5M in annual consulting revenue, which exceeded defined objective by $2M.► Provided business-critical HR leadership, including performance reviews, conference calls with staff, and team building activities.

Walldorf, Bw, De

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General

Associate'S Degree, General Studies