Susan Mays Email and Phone Number
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A seasoned leader with exceptional ability to understand both business and technology needs while working towards a business’s strategic goals within diverse industries. With extensive experience with business transformation, developing teams from scratch, serving as a liaison between business and technology, along with developing process, defining policy and working with marketing to promote products and services.Specialties: A passion for problem solving. Extensive experience in operations management, identifying and building the next generation of leadership, developing processes, identifying/implementing system enhancements while reducing costs. Thoroughly steeped in online product development, social management, website operations, product marketing, and sales operations.
Deluxe Corporation
View- Website:
- deluxe-design.co.uk
- Employees:
- 4849
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Director - Services OperationsDeluxe Corporation Feb 2014 - PresentGreater Philadelphia Area- Responsible for all aspects of custom logo and website fulfillment for both the direct and indirect channel serving 250,000+ small businesses while achieving NPS annual averages above 65 in 2017 & 2018- Establish and manage social management operations into a scalable business channel transitioning from pilot to $1m+ and growing business over 3 years- Expertise in process refinement, scalability and cost reduction including local and international channels- Expertise in business transformation with a history of successfully transitioning faltering legacy business models into new profitable ventures
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Senior Manager – Services OperationsDeluxe Corporation Mar 2012 - Jan 2014Greater Philadelphia Area- Responsible for all aspects of website and social management operations for both the Retail and Wholesale organization.
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Senior Manager - Product Development And ManagementYellow Book Aug 2010 - Jun 2012Responsible for all aspects of strategic and tactical application product management, leadership of the customer portal product team, and system enhancements required to support new and existing products
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Product Manager - Product ConvergenceYellowbook May 2009 - Aug 2010• Launched the YellowBook360 Business Center customer portal to provide SMBs with self-service tools to manage their marketing programs, view detailed analytics, and monitor their online reputation• Served as the product management liaison with IT providing insight and guidance for integrations with billing, database and CRM platforms• Drove system enhancements required for over 24 new products by working with cross-functional teams to balance the ongoing needs of the overall organization
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Senior Manager - Processes And SystemsYellowbook Jan 2006 - May 2009• Served as primary liaison for in-house and outsourced product fulfillment, representing the needs of business lines such as Technology, Product Development, Customer Support, and Sales across numerous global locations• Established and developed a team of nine business analysts to support global fulfillment• Extensive involvement in vendor relationships, including initial negotiations and SLA management • Developed the system requirements, processes and policies for digital products including search marketing, online video and websites
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Senior Quality And Process AnalystYellowbook Jul 2002 - Jan 2006• Worked closely with senior and executive level management to identify and solve quality and process issues related to customer satisfaction, fulfillment quality and processing time• Researched and composed Yellow Book Product Policy and Fulfillment Procedure Manual covering 300+ products for 5000+ employees• Responsible for defining, documenting and testing technical enhancements to refine process and reduce costs
Susan Mays Skills
Susan Mays Education Details
-
Psychology -
Bishop Eustace
Frequently Asked Questions about Susan Mays
What company does Susan Mays work for?
Susan Mays works for Deluxe Corporation
What is Susan Mays's role at the current company?
Susan Mays's current role is Leading people through the challenges of transformation is the best thing I do every day.
What is Susan Mays's email address?
Susan Mays's email address is su****@****ail.com
What is Susan Mays's direct phone number?
Susan Mays's direct phone number is (800) 366*****
What schools did Susan Mays attend?
Susan Mays attended Temple University, Bishop Eustace.
What skills is Susan Mays known for?
Susan Mays has skills like Strategy, Sem, Management, Leadership, Cross Functional Team Leadership, Lead Generation, Online Advertising, Product Management, Product Development, Marketing, Ppc, Digital Marketing.
Who are Susan Mays's colleagues?
Susan Mays's colleagues are Andrew Turner, Tony Dickson, Tammy Phillips, Colleen Hamer, Thomas Waldvogel, Felicia Bickems, Mandy Fabich.
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Susan Mays
Fairfield, Ca3webtv.net, att.net, valleystrong.com -
Susan Mays
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Susan Mays
Healthcare Leader And Strategist Driving Business Transformation Through Digital Technology Solutions, Data & AnalyticsSt Petersburg, Fl3baycare.org, nhrmc.org, aim13.com1 (212) 5XXXXXXX
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