Responsible for analyzing vendor/client data for Onboarding clientsMigrate the Onboarding clients data to ABC software through SQL and OracleWork closely with teams involved with the Onboarding clientsMaintain and keep wallboard up to date for clubs/tasks migrating over Updated Excel spreadsheet by adding macros that color code and cross out once complete for the wallboardPerform other duties as assigned by management

Responsible for escalated incidents from offline team and emails from management or stakeholdersResponsible for submitting tickets to Software Development, ETL, Conversion or ISeries teamStay current on latest releases, enhancements and other software developmentsUtilize BackTrak to perform audits for changes made in DT Conduct frequent testing on test servers and validate data sweepsReview Transaction Server fail list and address each item individually (Over 1000 daily)Available after hours and weekends when outage or pattern of spike calls with online team Perform other duties as assigned by management

Take over mainly escalated hardware calls/situations from Online TeamCreate CRM cases on each call documenting the issue and all steps taken to resolve the issueAssist with call queue during high volume timesAssist co-workers as needed on calls and also educating and training them on how to resolve the issueUpdate and maintain cases in Help Desk Queue in CRMWork Club Account Mail, Tech Support Email and Tech Support Offline email queuePerform other duties as assigned by management

Responsible for handling incoming technical calls from club owners/personnel regarding hardware and software issuesCreate CRM cases on each call documenting the issue and all steps taken to resolve the issueTroubleshoot clients software and hardware issuesVolunteered every weekend when Planet Fitness became a client due to call volumeTake multiple calls/chats when neededSwitch between Technical Support and Planet Fitness queue when neededAssist Offline queueAssist co-workers as needed on calls and also educating and training them on how to resolve the issue

Responsible for processing all new vehicles and used vehicles (that are not customer trades) into inventoryProcess all vehicles sold as wholesale units and accurately fill out title documentsResponsible for processing checks for units that the company has purchasedCreated Dropbox spreadsheet for office to use for maintaining new and used vehiclesRelieve cashier for lunch and close cashier office each nightAssist receptionist with answering phones when neededMonitor accounting schedule pertaining to wholesaleRun received report each day and used report each Friday for Frank FletcherAssist co-workers as needed

Review provider, member and State claim forms that have been submitted via paper or electronicallyResponsible for certain pend codes for NHN and Celtic work queueProcess State DHS paper claim forms for NHN and CelticProcess Medical, Vision, Dental, and Pharmacy paper claim forms for CelticAssist co-workers as needed

Served as an initial client contact for data processing production output, network or applicationsProvides support to diagnose and correct client problems with software or hardware Route calls to other areas/groups for resolution based on information gathered from client callMember of the Admin team for internal IT Service Center websiteMonitor calls and Remedy tickets for dept ScorecardRun queries in Remedy and input information on spreadsheet for email distributionTelecommuted from June 2008 to Oct 2011

Served as contact support for supervisors and managerDaily analysis of reports from AOP Scorecard for quality purposes for technical representativesDaily monitoring and addressing of employee adherenceResponsible for processing equipment/accessory orders and charges in billing systemsDocumented processes, including procedures in Brightpoint for use in training end usersAssisted in interviewing potential tech support candidates

Setup and maintain confidential information on employees in an accurately and timely mannerWork with Human Resources, Compensation and Employment Center on various projectsMaintain Job Code Tables, set up new Job CodesRun queries for area supportProvide customer service to all levels of employees including upper management

Process benefit enrollments and changes (new hires, terminations) Maintain files and binders for informational purposes Organization skills and Documentation skills

Provide customer service to vendors/employees Process daily deposits from vendors, invoice registers, and foreign transactions(checks/wires) Post general journal entries