Susan Chang Email & Phone Number

Los Angeles, Ca, Us

•Oversee staff and operations involved in application programming, technical planning, data administration and security, client services and training, and quality assurance.•Responsible for staff supervision, customer service and satisfaction, and quality assurance.•Direct supervise all assigned subordinate staff and student staff. •Recruit, screen, hire and train staff.•Assess need for technical and professional growth and recommend development opportunities.•Evaluate subordinate staff performance and provide guidance and feedback. Council and discipline as needed•Develop project schedules; planed and estimated staffing and other resource requirements•Consult with users on project request or problem •Set goals and objective and communicate to staff. Reassess and redefine priorities as appropriate in order to achieve optimal productivity•Analyze proposed projects for feasibility•Prepare long and short term plans for application selection, production activities and for necessary support resources•Review and prioritize application development requests.•Implement technologies, services and methods to meet end user needs.•Develop project specifications.•Plan and coordinate project schedule and related activity.•Evaluate procedures and processes to eliminate or simplify task with the goal of improving productivity•Direct coding, testing, installation, debugging and documentation of application developed and enhancements•Plan, design and conduct end user training for groups or individuals•Work with Sr. Database Administrator to plan, design develop and implement database of high complexity•Work with developers to refine systems and applications that uses the databases•Analyze and determine information needs and elements, data relationships and attributes, proposed manipulation, data flow and storage requirements and data output and reporting capabilities•Manage day-to-day operational and tactical aspects of multiple projects.

• Recruit, hire and train staff• Conduct quarterly and annual staff performance review and provide guidance and feedback• Evaluates vendor proposals for purchases, software and technical services• Preparation of annual budget • Set goals and objectives and communicate with staff• Develop personalized instruction to meet specialized needs• Blackboard Course management • Online course development using FlashMX and SQL Database• Provide functional and technical consultation • Assist team to collaborate with other team members on a variety of technology issues• Application development using ColdFusion and SQL Database• Maintain groups, information and permissions • Developed project schedules; planed and estimated staffing and other resource requirements.• Consult with users on project request or for problem resolution• Plan, design and conduct end user training for groups or individuals• Developed solutions, designed and specifications to satisfy user needs

• Prepare proposal for projects• Desktop publishing• Graphic Design• Web and Application Development

• Intranet/internet developer• Manage user permission• Consult with users on project request or for problem resolution• Developed solutions, designed and specifications to satisfy user needs

Ms, Information Technology, Ira A. Fulton School Of Engineering

Bs, Retail Merchandising