Susann Bock Email & Phone Number

Hamburg, Hh, De

London, United Kingdom

• Development of sales and management training concepts for EMEA, considering current European Ricoh strategies• Supporting the role out of the European training initiatives to EMEA• Coaching of sales leadership & senior stakeholders • Conducting learning needs analysis with senior stakeholders• Conducting Train-the-Trainers on strategic relevant topics for an international audience• Coordination with management and coaching of the relevant senior stakeholders in the national subsidiaries regarding roll-out, budget planning and implementation according to the existing local conditions• Constant support of the subsidiaries in the adaptation of the European programmes to the local needs

Hannover, Germany

Coaching for Sales & Sales LeadershipLeadership & Distant LeadershipSales trainingsConsultative SellingPresentation SkillsField Observation / Training on the Job for salesE-learning and blended learning specialistInstructional DesignerTeambuilding / Team workshopsCertified for Legendary Service (Ken Blanchard)Certified for Personality Models (DISC)Certified for Change Management (PROSCI)Certified for Stress & Time managementMediation & Conflict ManagementEmpathetic Communication (Marshall B. Rosenberg)Last but not lease:Digital Production-PrintingFiery-ControllerJob-Workflow in Production Printing environmentsColour ManagementOutsourcing (print and scan service)

Hannover Und Umgebung, Deutschland

Team-lead for partner support in the north and north-east of GermanyResponsibility for achieving sales budget and increase partner turnover with RICOH-productsDevelop solution business in collaboration with the partnerDevelop growth mindset of the partner sales forceProject management for bigger dealsSupport of internal commercial trade showsField support for dealer sales staff incl. cold acquisition, presentations and deal closingDemonstrating and selling RICOH-Solutions incl. Hard- and SoftwareIncrease of the partner’s inhouse share of products in favour of RICOHTeaching sales concepts like "Pay-per-Page" and "Manged Document Services" developed by RICOHDemonstrating sales skills in collaboration with partner sales forceActive field coaching with high success rateTeam-lead for partner support in the north and north-east of GermanyResponsibility for achieving sales budget and increase partner turnover with RICOH-productsDevelop solution business in collaboration with the partnerDevelop growth mindset of the partner sales forceProject management for bigger dealsSupport of internal commercial trade showsField support for dealer sales staff incl. cold acquisition, presentations and deal closingDemonstrating and selling RICOH-Solutions incl. Hard- and SoftwareIncrease of the partner’s inhouse share of products in favour of RICOHTeaching sales concepts like "Pay-per-Page" and "Manged Document Services" developed by RICOHDemonstrating sales skills in collaboration with partner sales forceActive field coaching of partner sales people with high success rate

Krefeld

Leading a team of solution professionals in north GermanyDeveloping the skills of the teamConducting team workshops and trainingBuilding suitable solutions for customers including project-Management, implementation of the solution and after sales supportCustomize Canon solutions to the customer's needsTraining customer staff on handling Canon solutionInstallation and support of network- and server-environmentDemonstrating and selling print-systems in value-segment (Canon professional colour)Colour-Management on professional levelInstallation and support of Fiery ControllerSupport of sales-representatives during the complete sales cyclePartner Support in order to develop a new solution based sales approachTraining of sales and pre-sales on Canon solutionsSupport of commercial trade showsRepresent Canon on commercial trade shows