In an age where companies are surveying customers relentlessly to understand and retain them, I'm on a mission to challenge the status quo. 🧐 Are we asking the right people, at the right time, the right questions? Despite our best efforts and high customer satisfaction scores, businesses are still losing customers. Why?🚀 My Vision:To offer a fresh perspective on this topic, daring to suggest that high customer satisfaction doesn't always equate to customer loyalty or long-term relationships. To look beyond the conventional metrics and explore the psychological and emotional factors that drive customer and user decisions. 🤯My work is a thought-provoking challenge to traditional business practices, a call to action for companies to rethink their customer retention strategies in the ever-competitive world of "as-a-service" and recurring revenue.📊 Why It Matters:In today's tech-driven world, recurring revenue is the lifeblood of business success. Understanding that the people who buy our products aren't necessarily the ones who use them is a game-changer. It's time to focus on the right aspects of customer success, especially when everything is becoming "as-a-service."🔥 Let's Connect!I invite you to explore the world of customer success, challenge the norm, and redefine loyalty with me. Join the conversation, share your insights, and let's revolutionise the way we approach customer success in the digital age.

Helping busy business owners to live well, for longer.As a dedicated fitness coach, I'm passionate about guiding individuals on a path to better health, vitality, and wellbeing. My mission is to make fitness your favourite F word without giving up things you love or having to do things you hate.👥 Who I Help:I specialise in serving the needs of those navigating the challenges of running a business, taking care of their families and trying to take care of themselves💪 How I Help:I don't believe in one-size-fits-all solutions. Instead, my services help you create a personalised fitness and nutrition plan tailored to your specific goals, body, and lifestyle. Ready to take the first step toward a healthier and happier future? Let's connect and discuss how we can create a tailored fitness plan that suits your needs and fits seamlessly into your busy life.

Join me (The Feel good Fitness Coach), and Jill (Blue Lotus Yoga), as we guide and support you to reflect, replenish and recharge ready for the season ahead. Isn't it time you took time out from caring for everyone else and retreated yourself?

I'm proud to serve as a Local Leader for Trainer Talk Local Staffordshire, where I'm passionate about creating an engaging and collaborative space for freelance and independent trainers, facilitators and coaches.Trainer Talk Local events are all about fostering a sense of community while tackling essential business development topics. As a Local Leader, I facilitate these inspiring gatherings, where trainers, facilitators and coaches can connect, learn, and share their business challenges with like-minded professionals.Get in touch if you would like to know more or attend our next event.

G-R-O-W - business coaching that helps existing, and aspiring, business owners to achieve success on their own terms.

Helping local businesses create profitable and lasting sources of business through building relationships and actively participating in a community of like–minded businesswomen.

Business development for Education Services in Europe

Developing relationships and training deliverables to increase brand and product knowledge across Europe.

Business analyst providing training, support and reports for project teams.

Account Manager and trainer, selling, designing & delivery of Microsoft Office and soft skills training classes.