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Susanna Makela, Mba Email & Phone Number
Go-to-Market Lead (U.S. Market Entry | Contract)
at
Nookal
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
Go-to-Market Lead (U.S. Market Entry | Contract)
Location
Revelstoke, British Columbia, Canada
Company size
Who is Susanna Makela, Mba? Overview
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Quick answer
Susanna Makela, Mba is listed as Go-to-Market Lead (U.S. Market Entry | Contract) at Nookal, a company with 19 employees, based in Revelstoke, British Columbia, Canada. AeroLeads shows a matched LinkedIn profile for Susanna Makela, Mba.
Susanna Makela, Mba previously worked as Senior Customer Success Manager at Syrup Tech and Engagement Manager (Enterprise) - B2B SaaS at Alloy.Ai. Susanna Makela, Mba holds Mba, Business Administration from Ucla Anderson School Of Management.
Company email context
Email format at Nookal
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Nookal
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Profile bio
About Susanna Makela, Mba
I've immersed myself in crafting compelling customer experiences for over two decades. My passion lies in developing and scaling strategies that seamlessly integrate operational excellence, cross-functional synergy, and revenue growth. My relentless pursuit is to deliver unparalleled customer experiences and drive transformative outcomes.
Current workplace
Susanna Makela, Mba's current company
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Nookal
11 roles · 8 years
Susanna Makela, Mba work experience
A career timeline built from the work history available for this profile.
Senior Customer Success Manager
Engagement Manager (Enterprise) - B2B Saas
As the orchestrator of the post-sales lifecycle for a portfolio of enterprise B2B customers, I immerse myself in software implementation, customer onboarding, adoption, and contract renewals. I bridge gaps and catalyze product and process improvements by voicing customer concerns and spearheading cross-functional collaboration. The joy of seeing my.
Apr 2021 - Apr 2024
Business Consulting
Freelance
2018 - 2021
~3 yrs
Director Of Customer Support, B2B Saas (Samsung Knox)
I led the creation and growth of a team of 50 professionals specializing in global support for a new B2B SaaS security solution. My role involved optimizing our support operations across multiple channels, ensuring efficiency while prioritizing customer satisfaction. I guided customers through onboarding and issue resolution, actively using their feedback.
May 2013 - Nov 2015
Head Of Support
- Managed staff of 30: Application developer Tier 1-3 support - Cut CX cost by 40% by outsourcing Tier 1 and improved KPIs by 80% - Established and managed KPIs: Issue Resolution, NPS, Customer Satisfaction- Customer Service Subcontracting- Operational Development and Strategic Planning
Jan 2011 - Mar 2013
Senior Manager
- Virtual Leadership for team based in US and China
- Operational Development and Strategic Planning
- Product Quality Target Setting and Corrective Actions
- KPIs: Issue Resolution, NPS, Warranty Cost, BFR, FFR
- Approval authority for Product Quality milestones
- Developer Ecosystem Research and Business Plan
Jan 2008 - Jan 2011
Manager, Customer Care
- Supervised staff of six project managers
- Implemented and streamlined processes
- Managed operating budget, projections and reports
- Stakeholder analysis and Care Strategy Planning
- Approval authority for Customer Care product milestones
Oct 2006 - Jan 2008
Manager, Support Services
- Managed day-to-day operations for Documentation, Technical Training and Product Support
- Recruited, supervised and directed staff of nine
- Subcontracted documentation work
Oct 2005 - Oct 2006
Process Owner, Product Support
- Contact Center customer issue escalation handling
- Established and managed metrics for issue escalation
- Service Excellence Trainings
Apr 2004 - Oct 2005
Product Training Manager
- Handset, Accessory, SW and PC Connectivity Training
- Customers: Regional Support and Nokia Contact Centers
Jul 2000 - Apr 2004
Team & coworkers
Colleagues at Nookal
Other employees you can reach at nookal.com. View company contacts for 19 employees →
LJ
Lizzie J Church
Colleague at NookalNew Zealand, New Zealand
View →
LC
Lizzie Church
Colleague at NookalGreytown, Wellington, New Zealand, New Zealand
View →
SH
Sarah Howitt
Colleague at NookalGreater Sydney Area, Australia
View →
SD
Samantha Duthie
Colleague at NookalGreater Brisbane Area, Australia
View →
BK
Baljit Kaur
Colleague at NookalWindsor Gardens, South Australia, Australia, Australia
View →
TJ
Thomas Jones
Colleague at NookalWest Midlands, England, United Kingdom, United Kingdom
View →
NV
Nookal Videos
Colleague at NookalMelbourne, Victoria, Australia, Australia
View →
JH
Julee Holland
Colleague at NookalLutwyche, Queensland, Australia, Australia
View →
JH
Jonathan Head
Colleague at NookalEpsom, England, United Kingdom, United Kingdom
View →
CG
Catherine Gauthier
Colleague at NookalCanada, Canada
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Lizzie J Church
Colleague at NookalNew Zealand, New Zealand
View →
LC
Lizzie Church
Colleague at NookalGreytown, Wellington, New Zealand, New Zealand
View →
SH
Sarah Howitt
Colleague at NookalGreater Sydney Area, Australia
View →
SD
Samantha Duthie
Colleague at NookalGreater Brisbane Area, Australia
View →
BK
Baljit Kaur
Colleague at NookalWindsor Gardens, South Australia, Australia, Australia
View →
TJ
Thomas Jones
Colleague at NookalWest Midlands, England, United Kingdom, United Kingdom
View →
NV
Nookal Videos
Colleague at NookalMelbourne, Victoria, Australia, Australia
View →
JH
Julee Holland
Colleague at NookalLutwyche, Queensland, Australia, Australia
View →
JH
Jonathan Head
Colleague at NookalEpsom, England, United Kingdom, United Kingdom
View →
CG
Catherine Gauthier
Colleague at NookalCanada, Canada
View →
2 education records
Susanna Makela, Mba education
Mba, Business Administration
Ma, Languages And Social Studies
FAQ
Frequently asked questions about Susanna Makela, Mba
Quick answers generated from the profile data available on this page.
What company does Susanna Makela, Mba work for?
Susanna Makela, Mba works for Nookal.
What is Susanna Makela, Mba's role at Nookal?
Susanna Makela, Mba is listed as Go-to-Market Lead (U.S. Market Entry | Contract) at Nookal.
Where is Susanna Makela, Mba based?
Susanna Makela, Mba is based in Revelstoke, British Columbia, Canada while working with Nookal.
What companies has Susanna Makela, Mba worked for?
Susanna Makela, Mba has worked for Nookal, Syrup Tech, Alloy.Ai, Freelance, and Samsung Electronics.
Who are Susanna Makela, Mba's colleagues at Nookal?
Susanna Makela, Mba's colleagues at Nookal include Lizzie J Church, Lizzie Church, Sarah Howitt, Samantha Duthie, and Baljit Kaur.
How can I contact Susanna Makela, Mba?
You can use AeroLeads to view verified contact signals for Susanna Makela, Mba at Nookal, including work email, phone, and LinkedIn data when available.
What schools did Susanna Makela, Mba attend?
Susanna Makela, Mba holds Mba, Business Administration from Ucla Anderson School Of Management.
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