Susanne Smith

Susanne Smith Email and Phone Number

ServiceNow Product and Process Owner @ General Motors
Detroit, MI, US
Susanne Smith's Location
Detroit Metropolitan Area, United States
Susanne Smith's Contact Details

Susanne Smith personal email

n/a
About Susanne Smith

Highly effective Project Manager with a strong business management background, excelling as both an individual performer and as a leader. Selected by senior leadership to manage large-scale, top-priority and complex technology initiatives. Demonstrates success with planning, organizing, and executing projects that achieve high customer satisfaction. Leverage technical and business acumen to work directly with senior leadership, client executives and cross-functional project teams.Achievement Highlights:- Agile Product Owner & Subject-Matter Expert on Application Portfolio Management (APM) and tool supporting GM's life-cycle management.- Prime integrator for the global delivery of multiple multi-million dollar enhancement projects. - Expert in various project management methodologies. - Managed scope, requirements, and delivery for several large-scale, multi-vendor, global projects. Able to manage diverse project teams known for high-quality deliverables that meet challenging commitments.

Susanne Smith's Current Company Details
General Motors

General Motors

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ServiceNow Product and Process Owner
Detroit, MI, US
Website:
gm.com
Employees:
102186
Susanne Smith Work Experience Details
  • General Motors
    Servicenow Product And Process Owner
    General Motors
    Detroit, Mi, Us
  • General Motors
    Servicenow Product & Process Owner
    General Motors Nov 2023 - Present
    IT Operations Management (ITOM) & Application Portfolio Management (APM) workstreamsTranslating requirements into platform functionality, optimizing workflows, enhancing processes, performing quality assurance, facilitating end-user enablement, and providing critical insights to support GM’s product evolution.
  • General Motors
    It Project Manager / Application Portfolio Management Governance Lead / Agile Product Owner
    General Motors Nov 2012 - Present
    Subject-matter expert in Application Portfolio Management (APM) and Agile Product Owner supporting GM's application lifecycle management product. Effective communicator with high integrity & honesty that drives collaboration across 30+ IT functional areas for organizational goals and objectives considering current and future-state needs.• Subject-matter expertise on APM and tool supporting GM's application lifecycle management• Defines GM's APM governance policies & practices• Continually improving effectiveness, efficiency, and usability of the processes and tool-set• Advise executives & cross-functional teams on APM governance policies & practices• Facilitates APM user forums & governance meetingsKey Initiatives: IT Master Data Management Application Portfolio Management & RationalizationIT Transformation ProgramOpel/Vauxhall DivestitureGM Defense Program
  • Hp Enterprise Services
    Senior Project Manager / Senior Specialist
    Hp Enterprise Services 2008 - Oct 2012
    Experienced Project Manager with success leading all phases of diverse application development and infrastructure enhancement projects. Selected by senior leadership to manage large-scale, top-priority and complex technology initiatives.Representative projects include: Company Name and Border Color: The addition and standardization of attributes to an Employee’s Identity profile to flow appropriately to downstream datastores. Planned, managed, and controlled a large cross-functional engineering and application development team for delivery of scope.Federated Onboarding Release: Planned, managed and controlled a large cross-functional development team for completion of scope via a multi-phased deployment strategy which enabled the client to respond quickly to changing organization and business relationships, provide streamlined on/off-boarding processes, and improving quality of identity data. Coordinated external system interfaces, service desk and operational support transition for each scheduled release phase.GM Supply Power Migration: Led a complex integration project to upgrade the back-end infrastructure while migrating in parallel to a new portal interface. Managed migration of more than 60+ applications onto this new infrastructure to become the single portal interface between Suppliers and GM Users thus eliminating vendor support issues due to software and hardware end of life cycles. Planned, managed and controlled a large cross-functional team for delivery of scope. Coordinated hardware/software procurement and installation, negotiated and managed hosting vendor deliverables.
  • Electronic Data Systems
    Senior Project Manager, Information Specialist, Systems Engineer
    Electronic Data Systems 1990 - 2008
    Began career as Systems Engineer. Took on increasingly more responsibilities to become a Project Manager supporting various global service contracts. As a Project Manager with a broad and extensive system development expertise, was promoted to a Senior Project Manager.Representative projects include:Social Security Number (SSN) Remediation: Lead application development and engineering teams for remediation of SSN data as it related to dealer use. Defined, managed and controlled application-specific deliverables per scope. Coordinated with external system integration team for deliverables, testing, and deployment tasks per defined schedule of work. Virtual Private Network (VPN) Certificate Authority (CA) Refresh: Coordinated hardware procurement and installation, negotiated and managed hosting vendor deliverables, and managed VPN engineering team scope of work.GM Global Purchasing System (GPS 8.0) Enhancement: Prime integrator for the global delivery of a multi-million dollar enhancement project. Single point of accountability to client to ensure completion per contract requirements. Coordinated, managed, and controlled both on-shore and off-shore development teams as well as third party supplier’s performance to ensure deliverables were completed per commitments. Coordinated integration and deployment activities with external interfacing systems. VSSM GM BuyPower and Saturn Consumer Web Sites: Prime integrator and application lead for GM’s business-to-consumer (B2C) web applications. Coordinated project enhancement activities with GM application owners, third party marketing and development suppliers, hosting vendor, and internal development teams. Managed and controlled application specific maintenance and enhancement deliverables.

Susanne Smith Skills

Pmp Pmo Itil Cmmi Software Project Management Sdlc Resource Management It Service Management Integration Vendor Management Release Management Program Management Pmi Ms Project Certified Project Manager

Susanne Smith Education Details

Frequently Asked Questions about Susanne Smith

What company does Susanne Smith work for?

Susanne Smith works for General Motors

What is Susanne Smith's role at the current company?

Susanne Smith's current role is ServiceNow Product and Process Owner.

What is Susanne Smith's email address?

Susanne Smith's email address is su****@****eds.com

What schools did Susanne Smith attend?

Susanne Smith attended Michigan State University.

What skills is Susanne Smith known for?

Susanne Smith has skills like Pmp, Pmo, Itil, Cmmi, Software Project Management, Sdlc, Resource Management, It Service Management, Integration, Vendor Management, Release Management, Program Management.

Who are Susanne Smith's colleagues?

Susanne Smith's colleagues are Nelson Garrido, Grant Soremekun, Emet Davison, Yongho Joo, Charles Anthony, Glory Helms, Monika Mayka.

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