Sue Nelson Email & Phone Number

Camden, Nj

Administrative Coordinator, Engineering - June 2015-present -Creates and helps manage capital contract administration workflows for Engineering design projects in SAP Ariba-Helps establish standard operating procedures and policies for Engineering Department-Develops presentations for DRPA Board, professional groups, & other strategic projects for the Chief Engineer -Analyzed Engineering Department’s business processes to translate to SAP ERP software requirements -Created process & developed implementation plans to migrate the department from network drives to SharePoint -Prepares travel arrangements, schedules trainings, processes vendor invoices, and expense reports for all Engineering staff -Volunteered to co-lead applied improvisational theater exercises for biweekly executive & director level leadership initiative SAP ERP Project Management Office (PMO) Administrator - May 2018-March 2020-Selected by leadership to help lead SAP PMO administration team (in addition to primary role) -Manages multiple executive schedules and competing internal and external priorities to ensure timely milestone completion -Creative in problem solving and flexible in accommodating shifting goals and requirements-Heavy calendar management - schedules up to 15 hours of meetings per week with attendee lists of 30+, from all six (6) DRPA/PATCO facilities-Optimized scheduling workflow to improve scheduling request turnaround by over 25%

-Provided virtual and in-person administrative and event support for clients such as CoreNet Philadelphia, CoreNet New Jersey, and TriState Realtors Commercial Alliance-Created email newsletters and event promotion materials for distribution to 4000+ recipients-Handled all phone and email inquiries for 300+ members and 3000+ prospective members-Organized all event logistics for the real estate school-Maintained a database of over 6500 continuing education records-Ensured members are in compliance with state continuing education requirements-Updated client websites using the YourMembership CMS system

Royersford, Pa

-Functioned as the Executive Assistant, Marketing Manager, and Human Resources Specialist for a mid-sized full service IT consulting firm-Promoted from Office Assistant to Executive Assistant in just three months-Performed all office manager duties including equipment procurement and inventory management-Created vendor reports and audited recurring revenue streams for accuracy-Spearheaded a recruitment initiative to grow the company by 25%-Curated content and engaged clients and prospects on Twitter and LinkedIn-Facilitated health and dental insurance enrollment, termination, enacted COBRA benefits -Triaged technical phone calls, documenting them via the Connectwise ticketing system-Updated Wordpress based client websites-Maintained a database of over 5000 clients and prospects-Organized and coordinated delivery all product received-Planned and executed all company events including the yearly Celebration of Excellence-Created qualitative research profiles of potential clients and identified key decision makers and their connection to the company