Susanne Wright Email & Phone Number

With over 25 years of experience in sales operations, customer experience, and program management at T-Mobile and, previously, Sprint Corporation, I have developed and implemented effective strategies to improve customer experience, increase sales performance, and optimize operational efficiency. As a Manager of Sales Operations, I led a team of Customer Experience Managers to support the execution of key sales initiatives, such as launching new products and expanding market reach. I also partnered with cross-functional stakeholders to identify and resolve operational issues, streamline workflows, and automate processes. As a Senior Program Manager, I managed multiple projects to deliver on time and on budget, such as developing a new reporting system, optimizing a sales incentive program, and facilitating a large-scale data migration. I leveraged my skills in manufacturing process improvement, team leadership, and customer experience to drive positive outcomes for the organization and the customers. I am passionate about finding innovative solutions to complex challenges and creating value for the business. I am looking for an opportunity to apply my expertise and skills to a new role that aligns with my mission and values.

Listed skills include Telecommunications, Program Management, Vendor Management, Wireless, and 16 others.