Susan Roberts

Susan Roberts Email and Phone Number

Head of LTC Customer Care Transformation (Senior Vice President) @ John Hancock
Boston, MA, US
Susan Roberts's Location
Boston, Massachusetts, United States, United States
About Susan Roberts

Experienced, high-impact senior executive with a successful track record leading organizations through strategic transformation. Expert in the mobilization of new business models, teams and technologies within well-established organizations seeking to move to the next level of success. Proven strategic planning, delivery and technology background spanning 20+ years. A recognized leader with the ability to connect strategy to action; envisioning and executing against goals while empowering and motivating teams. • Strategic Leadership: Deep experience formulating innovative strategies that translate to operational realities, resulting in success within competitive, dynamic environments. Successfully engage all organizational levels resulting in committed, cross-functional action. • Organizational Transformation: Recognized change agent with the proven ability to envision and implement organizational transformation, supporting needs of today and enabling future growth. Expertise developing new organizational structures, roles, workflows and technologies in alignment with firm mission. • Delivery of Results: Delivery executive with a proven track record translating business unit goals into leading-edge solutions which increase sales, improve client satisfaction, reduce internal inefficiencies, and mitigate risk. • Insurance and Investment Management Leadership: Deep, cross-functional, investment management and Insurance expertise spanning portfolio/product management, sales/distribution, investment research, trading, relationship management, client service/administration, claims management, operations, risk management and corporate functions.

Susan Roberts's Current Company Details
John Hancock

John Hancock

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Head of LTC Customer Care Transformation (Senior Vice President)
Boston, MA, US
Employees:
24
Susan Roberts Work Experience Details
  • John Hancock
    Head Of Ltc Customer Care Transformation (Senior Vice President)
    John Hancock
    Boston, Ma, Us
  • John Hancock
    Head Of Ltc Customer Care Transformation (Senior Vice President)
    John Hancock Nov 2023 - Present
    Boston, Ma, Us
    Susan is responsible for the development and execution of the LTC Customer Care Strategy, which is redefining the role of life insurance by adding a focus on enabling customers to live longer, healthier, better lives. Susan is an instrumental figure in this evolution of the industry and a driving force in ensuring that LTC insurance provides customers with the financial protection they require while also fostering their overall well-being and longevity.The hallmarks of Susan’s leadership style are flexibility, speed and data-driven decision-making and she instills these qualities in her cross-functional teams and organizational culture. Susan is a member of both the U.S. Leadership Team and Manulife’s Global Leadership Team.
  • John Hancock
    Head Of U.S. Strategy, Transformation And Continuous Delivery (Senior Vice President)
    John Hancock Mar 2018 - Dec 2023
    Boston, Ma, Us
    Head of Strategy, Transformation and Continuous Delivery for John Hancock, the U.S. division of Toronto-based Manulife. Responsible for the development and execution of strategy that is core to the company’s customer-centric mission. In addition, responsible for the continuous delivery of high-value business outcomes aligned to US and global priorities.Member of both the U.S. Leadership Team and Manulife’s Global Leadership Team.
  • Roberts Strategic Consulting
    Principal, Founder
    Roberts Strategic Consulting 2017 - 2018
  • Mfs Investment Management
    Senior Vice President, Strategic Planning And Execution
    Mfs Investment Management 2011 - 2016
    Boston, Massachusetts, Us
  • Wellington Management
    Vice President, Web Strategies And Solutions
    Wellington Management 2007 - 2011
    Boston, Massachusetts, Us
  • Wellington Management
    Vice President, Global Business Solutions
    Wellington Management 2003 - 2007
    Boston, Massachusetts, Us
  • Wellington Management
    Assistant Vice-President, Extranet Business Manager
    Wellington Management 2000 - 2003
    Boston, Massachusetts, Us
  • Metlife
    Assistant Vice-President Ecommerce
    Metlife 1998 - 2000
    New York, Ny, Us
  • New England Financial
    Senior Program Manager Ecommerce
    New England Financial 1997 - 1998
    Boston, Ma, Us
  • Bank Of Boston
    Senior Project Manager
    Bank Of Boston 1994 - 1997
  • Bank Of Boston
    Database Manager
    Bank Of Boston 1992 - 1994

Susan Roberts Education Details

  • Syracuse University
    Syracuse University
    Mathematics
  • Suffolk University - Sawyer Business School
    Suffolk University - Sawyer Business School
    Mba

Frequently Asked Questions about Susan Roberts

What company does Susan Roberts work for?

Susan Roberts works for John Hancock

What is Susan Roberts's role at the current company?

Susan Roberts's current role is Head of LTC Customer Care Transformation (Senior Vice President).

What is Susan Roberts's email address?

Susan Roberts's email address is su****@****ail.com

What is Susan Roberts's direct phone number?

Susan Roberts's direct phone number is +120785*****

What schools did Susan Roberts attend?

Susan Roberts attended Syracuse University, Suffolk University - Sawyer Business School.

Who are Susan Roberts's colleagues?

Susan Roberts's colleagues are Austin Clark, Nikhitha B, Sachin J, Victoria Vass, Waleed Rana, Y G., Gregory D'angelo.

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