Susan Roberts
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Susan Roberts Email & Phone Number

Head of LTC Customer Care Transformation (Senior Vice President) at John Hancock
Location: Boston, Massachusetts, United States 12 work roles 2 schools
1 work email found @mfs.com 8 phones found area 207 and 330 LinkedIn matched
✓ Verified Jun 2026 4 data sources Profile completeness 86%

Contact Signals · 1 work email · 8 phones

Work email s****@mfs.com
Direct phone (207) ***-****
LinkedIn Profile matched
3 free lookups remaining · No credit card
Current company
Role
Head of LTC Customer Care Transformation (Senior Vice President)
Location
Boston, Massachusetts, United States
Company size

Who is Susan Roberts? Overview

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Quick answer

Susan Roberts is listed as Head of LTC Customer Care Transformation (Senior Vice President) at John Hancock, a company with 24 employees, based in Boston, Massachusetts, United States. AeroLeads shows a work email signal at mfs.com, phone signal with area code 207, 330, and a matched LinkedIn profile for Susan Roberts.

Susan Roberts previously worked as Head of U.S. Strategy, Transformation and Continuous Delivery (Senior Vice President) at John Hancock and Principal, Founder at Roberts Strategic Consulting. Susan Roberts holds Ba, Mathematics from Syracuse University.

Company email context

Email format at John Hancock

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{first_initial}{last}@mfs.com
86% confidence

AeroLeads found 1 current-domain work email signal for Susan Roberts. Compare company email patterns before reaching out.

Profile bio

About Susan Roberts

Experienced, high-impact senior executive with a successful track record leading organizations through strategic transformation. Expert in the mobilization of new business models, teams and technologies within well-established organizations seeking to move to the next level of success. Proven strategic planning, delivery and technology background spanning 20+ years. A recognized leader with the ability to connect strategy to action; envisioning and executing against goals while empowering and motivating teams. • Strategic Leadership: Deep experience formulating innovative strategies that translate to operational realities, resulting in success within competitive, dynamic environments. Successfully engage all organizational levels resulting in committed, cross-functional action. • Organizational Transformation: Recognized change agent with the proven ability to envision and implement organizational transformation, supporting needs of today and enabling future growth. Expertise developing new organizational structures, roles, workflows and technologies in alignment with firm mission. • Delivery of Results: Delivery executive with a proven track record translating business unit goals into leading-edge solutions which increase sales, improve client satisfaction, reduce internal inefficiencies, and mitigate risk. • Insurance and Investment Management Leadership: Deep, cross-functional, investment management and Insurance expertise spanning portfolio/product management, sales/distribution, investment research, trading, relationship management, client service/administration, claims management, operations, risk management and corporate functions.

Current workplace

Susan Roberts's current company

Company context helps verify the profile and gives searchers a useful next step.

John Hancock
John Hancock
Head of LTC Customer Care Transformation (Senior Vice President)
Boston, MA, US
Employees
24
AeroLeads page
12 roles · 34 years

Susan Roberts work experience

A career timeline built from the work history available for this profile.

Head Of Ltc Customer Care Transformation (Senior Vice President)

Boston, MA, US

Head Of Ltc Customer Care Transformation (Senior Vice President)

Current

Boston, MA, US

Susan is responsible for the development and execution of the LTC Customer Care Strategy, which is redefining the role of life insurance by adding a focus on enabling customers to live longer, healthier, better lives. Susan is an instrumental figure in this evolution of the industry and a driving force in ensuring that LTC insurance provides customers with.

Nov 2023 - Present

Head Of U.S. Strategy, Transformation And Continuous Delivery (Senior Vice President)

Boston, MA, US

Head of Strategy, Transformation and Continuous Delivery for John Hancock, the U.S. division of Toronto-based Manulife. Responsible for the development and execution of strategy that is core to the company’s customer-centric mission. In addition, responsible for the continuous delivery of high-value business outcomes aligned to US and global.

Mar 2018 - Dec 2023

Principal, Founder

Roberts Strategic Consulting
2017 - 2018 ~1 yr

Senior Vice President, Strategic Planning And Execution

Boston, Massachusetts, US

2011 - 2016 ~5 yrs

Vice President, Web Strategies And Solutions

Boston, Massachusetts, US

2007 - 2011 ~4 yrs

Vice President, Global Business Solutions

Boston, Massachusetts, US

2003 - 2007 ~4 yrs

Assistant Vice-President, Extranet Business Manager

Boston, Massachusetts, US

2000 - 2003 ~3 yrs

Assistant Vice-President Ecommerce

New York, NY, US

1998 - 2000 ~2 yrs

Senior Project Manager

Bank Of Boston
1994 - 1997 ~3 yrs

Database Manager

Bank Of Boston
1992 - 1994 ~2 yrs
Team & coworkers

Colleagues at John Hancock

Other employees you can reach at manulifeillustrator.com. View company contacts for 24 employees →

2 education records

Susan Roberts education

Ba, Mathematics

Syracuse University

Mba

Suffolk University - Sawyer Business School
FAQ

Frequently asked questions about Susan Roberts

Quick answers generated from the profile data available on this page.

What company does Susan Roberts work for?

Susan Roberts works for John Hancock.

What is Susan Roberts's role at John Hancock?

Susan Roberts is listed as Head of LTC Customer Care Transformation (Senior Vice President) at John Hancock.

What is Susan Roberts's email address?

AeroLeads has found 1 work email signal at @mfs.com for Susan Roberts at John Hancock.

What is Susan Roberts's phone number?

AeroLeads has found 8 phone signal(s) with area code 207, 330 for Susan Roberts at John Hancock.

Where is Susan Roberts based?

Susan Roberts is based in Boston, Massachusetts, United States while working with John Hancock.

What companies has Susan Roberts worked for?

Susan Roberts has worked for John Hancock, Roberts Strategic Consulting, Mfs Investment Management, Wellington Management, and Metlife.

Who are Susan Roberts's colleagues at John Hancock?

Susan Roberts's colleagues at John Hancock include Peter Kenny Tan, Richard Axell, Nyla Little, Waleed Rana, and Penelope William.

How can I contact Susan Roberts?

You can use AeroLeads to view verified contact signals for Susan Roberts at John Hancock, including work email, phone, and LinkedIn data when available.

What schools did Susan Roberts attend?

Susan Roberts holds Ba, Mathematics from Syracuse University.

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