Susan King Email & Phone Number

London, Gb

Fintech startup making home buying accessible and affordable. I'm currently employed as Wayhome's Sale's Team Lead.Responsibilities:Team Management and Sales Strategy - Established, led and mentored pre-sales, sales qualification, and sales support teams. - Coached two senior sales managers to develop their own junior sales teams. - Collaborated with marketing, data, and product teams to create a customer segmentation strategy, enhancing conversion and… Show more Fintech startup making home buying accessible and affordable. I'm currently employed as Wayhome's Sale's Team Lead.Responsibilities:Team Management and Sales Strategy - Established, led and mentored pre-sales, sales qualification, and sales support teams. - Coached two senior sales managers to develop their own junior sales teams. - Collaborated with marketing, data, and product teams to create a customer segmentation strategy, enhancing conversion and retention. - Forecasting to meet business plan, as well as setting both team and individual monthly targets, - Served as a cross-functional liaison to identify market trends and potential roadblocks, informing the sales strategy and preventing shortfalls. - Identified and pursued new sales opportunities to expand the customer base. - Implemented lead scoring across the sales funnel, reducing conversation time significantly. - CRM management and optimisation (Intercom & Fresh Sales)Training, development and change management - Writing and conducting company-wide training seminars to educate the organisation on Wayhome's homeownership model and customer journey.- Fostering and developing effective sales and training materials, resulting in increased sales representative efficacy.- Managed hiring, onboarding, training, and mentoring of new team members.- Operated as the primary stakeholder manager for Investment and Product teams to overhaul our affordability journey. Show less

Promoted to Senior Sales Manager, I was tasked with building a sales process from the ground up for a post launch environment.Responsibilities: - Onboarding new customers and providing guidance through Wayhome's baseline proposition.- Helping customers to Navigate and troubleshoot Wayhome's affordability journey.- Employing a consultative approach to understand customer needs and align their expectations with the Wayhome model.- Identifying and mitigating objections and… Show more Promoted to Senior Sales Manager, I was tasked with building a sales process from the ground up for a post launch environment.Responsibilities: - Onboarding new customers and providing guidance through Wayhome's baseline proposition.- Helping customers to Navigate and troubleshoot Wayhome's affordability journey.- Employing a consultative approach to understand customer needs and align their expectations with the Wayhome model.- Identifying and mitigating objections and indicators of early-stage property purchase aborts.- Acting as a liaison between customers and various internal teams, including Operations, Property Booking, Property Negotiations, and Property Progression.- Ensuring customers were consistently updated and informed throughout the entire sales cycle, from viewing booked through to property completion and move-in.Achievements: - Successfully managed a high-performing team of three sales managers, overseeing the entire property purchase sales cycle.- Introduced a consultative selling approach that resulted in enhanced conversion and retention rates.- Collaborated with cross-functional teams to reform and refine processes, ensuring scalability.- Streamlined operations across the end-to-end customer journey, working closely with other teams to deliver a seamless customer experience.- Partnered with the Chief of Investment to create a customised journey for Self-Employed customers, maximising their product utilisation and satisfaction. Show less

Wayhome Gradual Homeownership is a Fintech startup that is seeking to change the way people buy homes. I joined Wayhome pre launch, as a founding member of the first customer success team. Responsibilities/Achievements:Cold called signups, persuading them to pre-qualify for purchasing our product, pre funding.Successfully grew and maintained a waitlist, contributing to increased customer interest.Identified product-market fit to enhance product positioning and customer… Show more Wayhome Gradual Homeownership is a Fintech startup that is seeking to change the way people buy homes. I joined Wayhome pre launch, as a founding member of the first customer success team. Responsibilities/Achievements:Cold called signups, persuading them to pre-qualify for purchasing our product, pre funding.Successfully grew and maintained a waitlist, contributing to increased customer interest.Identified product-market fit to enhance product positioning and customer targeting.Designed efficient processes and reports to optimise customer success operations. Show less

London, United Kingdom

Workr Group - formerly IMS Accounting -IMS Accounting began as a boutique Accounting practice in 2009. I joined the business in 2011, as a junior member of a small sales team. Together we worked to grow the business from a niche contractor focused accounting firm into a market-leading, freelance-worker payroll hub. 9 years on, I became an expert in the fields of Limited Company, Umbrella and Sole Trader tax structures and relevant UK tax law. I mentored and coached contractors on… Show more Workr Group - formerly IMS Accounting -IMS Accounting began as a boutique Accounting practice in 2009. I joined the business in 2011, as a junior member of a small sales team. Together we worked to grow the business from a niche contractor focused accounting firm into a market-leading, freelance-worker payroll hub. 9 years on, I became an expert in the fields of Limited Company, Umbrella and Sole Trader tax structures and relevant UK tax law. I mentored and coached contractors on payroll and compliance, drove sales, customer success, and managed accounts for Limited Company setup and accounting.Key Achievements:Successfully grew a diverse customer base spanning various industries and contract types.Implemented face-to-face consultations, resulting in a quantifiable decrease in sales drop-off and increased client referred business.Negotiated a fundamental partnership with digital business account provider TIDE Bank, reducing lag-time from sales lead to active client and reducing drop-off by 20%.Presented insight on tax legislation IR35 to contractors and executives, promoting Workr's partnership with IR35 Shield for legislative compliance.Mentored junior colleagues who progressed to integral positions within the company.My accomplishments demonstrate my strong ability in business development, client relationship management, negotiation, and leadership. They significantly contributed to the growth and success of IMS Accounting and Subsequently, the Workr brand. Show less

Auckland, New Zealand, Wellington, New Zealand

At this high-end women’s fashion chain, I was promoted to restructure and re-establish an underperforming flagship store. Primarily a sales and relationship management role, my success was achieved by strong emphasis on target sales and productivity. Key skills and responsibilities:• Sales & profit management.• Coordinating sales budgets, daily/weekly/monthly.• Cost effective, profit driven staff rotation• Project management.• Strategic planning.• Relationship… Show more At this high-end women’s fashion chain, I was promoted to restructure and re-establish an underperforming flagship store. Primarily a sales and relationship management role, my success was achieved by strong emphasis on target sales and productivity. Key skills and responsibilities:• Sales & profit management.• Coordinating sales budgets, daily/weekly/monthly.• Cost effective, profit driven staff rotation• Project management.• Strategic planning.• Relationship management.• Negotiation.• Leadership and innovative development of opportunities. Show less

Rotorua, Bay Of Plenty, New Zealand