Susan Boyle Email & Phone Number

Seattle, Washington, Us

Test engineer working as part of an integrated development team to deliver high quality releases on a quarterly cadence. Main duties include participating in quarterly planning events, planning test strategies, writing detailed test cases, executing test cases, finding & filing defects, verifying fixes, and reporting on test results. Other responsibilities include testbed maintenance, contributing to backlog prioritization, mentoring new hires, participating in automating test cases, documenting procedures, and acting as subject matter expert for various features.

Chicago, Il, Us

Manage a team of Software Developers & Testers for WAVE, a VoIP software application that connects disparate networks to allow secure communication between smartphones, radios, computers, or landlines. Lead the Enterprise, Cloud, and Client Teams. Accountable for translating the Dev & Test estimates into a schedule commitment for the feature & release. Ensure that schedule and quality commitments are met. Remove technical & project roadblocks that affect release scope, schedule, and quality. Provide technical guidance. Continuously look for ways to optimize and streamline internal engineering best practices. Mentor and coach team members’ career paths and personal growth. Recruit and own the team’s interview process. Deliver annual performance reviews. Monitor team health & understand each individual’s strengths and development areas.

Chicago, Il, Us

Manage a team of Software Test & Automation Engineers for WAVE, a VoIP software application that connects disparate networks to allow secure communication between smartphones, radios, computers, or landlines. Lead the Enterprise, OnCloud, and Client Test Teams in a hands-on fashion, contributing to the test effort to ensure timely and high-quality releases. Mentor team members to help them perform to their highest potential. Implement process-improvement initiatives to streamline releases and make things more efficient.

Chicago, Il, Us

Key contributor to testing the initial OnCloud offering of WAVE (on AWS), performing various levels of testing including feature/functional, integration/system, and performance testing. Participated in the WAVE Enterprise product testing for a wide range of features, including the integration with different IP Telephony systems (SIP/H.323), various radio systems, and Active Directory. Implemented various process-improvement initiatives, including adding monitoring of testbeds using Nagios and ELK (Elasticsearch, Logstash, & Kibana).

San Jose, Ca, Us

Test lead for multiple products and projects, including IP Service Level Agreements (IP SLAs), Embedded Event Manager (EEM), Web Services Management Agent (WSMA), Syslog, Cisco Networking Services (CNS), and Building Broadband Services Manager (BBSM) within the Network Management team of the Core Software Group. Mentored and lead teams of local and remote engineers. Participated in process improvement and innovation initiatives. Participated in every phase of the software development process, including review of product requirements documents, review of software functional specifications, setup of testbeds, development of test plans and test cases, execution of manual tests (feature, regression, and performance testing), automating test cases, creating and maintaining test scripts, reporting defects, verifying fixes, and reporting test results. Participated in creation and review of customer documentation.

San Jose, Ca, Us

Managed team of test engineers for Cisco Building Broadband Services Manager applications. Spearheaded the initiative to improve software development process and helped team to successfully pass internal quality ISO audits. Managed team of test engineers to successfully deliver major releases on time and with high quality.

Performed testing activities for Advanced Trading Office financial software. Participated in technical reviews. Created & executed test cases. Reported bugs and verified fixes. Reported results, and participated in process improvement activities.

Contract software tester for education software. Executed written test cases and performed ad-hoc testing. Filed bug reports and verified bug fixes.