Susan Silva Email & Phone Number

Greater Nashville Area

• Created over 55 eLearning courses for Compliance, Quality, and Human Resources• Self-reliant confident leader who communicates clearly to team and attains goals• Assess, track, and adapt programs based on performance measurements and teammate feedback• Exceptional presentation skills and professional presence• Select and analyze learning technologies to maximize learning experience• Instructional Design-Design, create, develop informal and formal learning solutions to meet organizational needs• Training Delivery and Facilitation-Deliver solutions that engage learners and produces the outcomes desired. Learning in appropriate platforms and delivered timely.• Ability to travel and work in a fast-paced changing work environment• Leading Technologies-Identify, select and apply learning technologies, match to the learning opportunity or challenge • Research, plan, organize, and facilitate training programs, train-the-trainers, seminars and workshops to improve and streamline teammate learning across the enterprise • Experienced in authoring and administering Learning Management Systems (LMS) • Managed the company intranet for PSG from 2000-2015 and built over 200 web sites for practices• A love for teamwork and collaboration, balanced with an ability to be a “one person team” when needed

Northern California

•Managed all operations, staff, communicated with patients, and interacted with Physicians of a multi-physician medical practice •Implemented new processes, cross-trained staff, promoted quality patient care, improved business development, and collaborated with hospital management and marketing staff.

Northern California

Worked with MSO in the role of Practice Manager. Trained and on boarded staff, worked closely with MSO executive team and physicians to improve the patient experience, practice operations, maintained budget objectives, and market the practice.