Susan M. Stubbs, Msw Email & Phone Number

United States

• responsible for providing care coordination for Medicaid and Medicare patients• conduct outreach to motivate, facilitate, and educate members about the benefits of programs• perform assessments of the members’ status and develop a care plan with the member to address member’s goals• facilitate coordination of care with providers and schedule appointments as needed• motivate members to be active and engaged participants in their health and overall well-being• identify and help address needs related to Social Determinates of Health

Atlanta, Ga

• coached and supported over eighty mentoring relationships in the areas of relationship building, life skills and future planning with a 90% program retention rate• led match meetings and the onboarding process for new program participants • consistently received above-average ratings (4 out of 5) for quality of work performed and the execution of the agency’s central mission and deliverables• trained incoming match support specialists including creating Salesforce reports to streamline their work and guidance on how to properly support high school matches through future planning• promoted to Match Graduation Coordinator and co-directs event planning and execution of the graduation celebration as well as the scholarship process• created the online monthly Match Support Newsletter exposing pertinent information to improve communication and support to current matches in the areas of relationship tips, mentor and teen resources, and agency/community activities• consistently exceeded the team’s 70% monthly average goal of providing accurate match support updates• trained prospective mentors prior to program admission by facilitating the monthly Start Something Big Training• translated the agency's documents and event flyers from English to Spanish to enhance engagement, recruitment, and support for Hispanic matches

Atlanta, Ga

• spearheaded the development of the Big Futures initiative which has led to securing scholarships opportunities, career, and college panels and $15K in grants for high school student• invented ten online innovative resources and tools for high school students to increase knowledge and support for career and life from college roadmaps to the future planning form• generated and nurtured the program’s community partnerships to assist students with the college application process, financial aid, scholarships, and career opportunities• consistently maintained a match graduation rate of at least 96% over a five-year period• head trainer of education for the Match Support team with the purpose to successfully coach high school matches through the future planning process• nominator for the Posse Scholarship and mentored the agency’s first winner

Atlanta, Ga

• coached and supported over eighty mentoring relationships in the areas of relationship building, life skills and future planning with a 90% program retention rate• led match meetings and the onboarding process for new program participants • trained prospective mentors prior to program admission by facilitating the monthly Start Something Big Training

Mcdonough, Ga

• contributed to the establishment of the business• served as the primary point of contact for an average of incoming 30 phone calls per day, addressing inquiries and resolving concerns• created insurance and office operation manuals to enhance practice services and client base • managed patient claims processing, billing, verification of insurance benefits, and accounts receivable• accurately documented patient information into system to ensure ongoing and current patient statistics• educated customers on insurance benefits, claim information, and the Employee Assistance Program

Atlanta, Ga

• supervised 8-10 foster homes in the therapeutic outpatient program• established a supportive relationship with DFCS to ensure academic, therapeutic, and medical needs were met• coordinated psychiatric evaluations, medication management and therapeutic services• provided 24 hour on- call crisis support for parents• provided self- care trainings once a month to children and adolescents

Fort Lauderdale, Fl

• provided individual and family psychotherapy services to children ages 4- 17 diagnosed with major psychiatric disorders• administered case management services and worked closely with DCF and other agencies, provided court testimony, and reports• performed in-depth clinical assessment, treatment plans, interventions, and discharges under the supervision of a licensed mental health clinician• facilitated educational classes such as parenting skills, independent living skills, anger and behavior management for foster parents

Miami, Florida, United States

• determined eligibility and assessed student’s success in the program• provided counseling to high risk youth at home, school and work settings•. supervised paid internships linked to academic and occupational learning• taught pre- employment skills training and assisted students with future planning• provided resources for other supportive services

Bachelors Of Science, Sociology

Activities and Societies: Delta Phi Epsilon, International Club

Masters Of Science, Social Work