Sue Warnke Email & Phone Number

San Francisco, California, Us

Lead a global team of writers to deliver extensive help, onboarding, videos, Trailhead, solutions, and developer content to prepare Data Cloud for its next level of explosive growth and deep integration into all Salesforce products. My teams have been at the vanguard of proving and improving operational rigor across Content Experience, with a redesigned V2MOM program, storypointing standardization, increased resourcing fluidity, dedicated content strategy, deep partnerships with Go-To-Market and field teams, and cross-cloud storytelling. My teams' rigorous operational model are helping CX unlock writer productivity, measure content value, and deliver quickly.* Scaled the Data Cloud doc library from a handful of pilot PDFs to a vast library of ~2000 help pages, 23 Trailhead modules with a million completions, 8 videos, 9 implementation guides, and hundreds of pages of developer content. Data cloud docs met skyrocketing customer demand, with content views increasing 173% from 160,569 in June 2022 to 278,240 in October 2022, and another 111% a year later to 588,000 in October 2023. * Drives Salesforce Equality and Ethics Programs: Sue led CX's Inclusive Product Language program that remediated thousands of noninclusive terms in our content and reduced bias in our products. She has been a member of Salesforce's Ethical & Humane Use Board since 2020, weighing in on critical policy decisions. She founded and led CX's Year Up internship program for 8 years, managing 10 under-represented interns and hiring 5. Founding member, Global Communications Chair, and San Francisco President of Faithforce for 3 years, helping Salesforce reach the "#3 Most Faith Friendly" ranking in the Fortune 200. She was named a 2021 Ethical Use Trailblazer and is profiled in Marc Benioff's Trailblazer and Liz Wiseman's Rookie Smarts and Impact Players.

San Francisco, California, Us

Over 20 years of experience leading teams of technical writers, software engineers, product owners, and technology managers. My teams build apps and author award-winning online help, videos, and training modules that reduce cases, increase sales, increase product adoption, and retain customers. They deliver content on Artificial Intelligence, Security, Marketing Cloud, Heroku, Vaccine Management, and more, and publish on help.salesforce.com, developer.salesforce.com/docs, trailhead.salesforce.com, and security.salesforce.com. Led the inclusive language program for Salesforce documentation, remediating thousands of instances of noninclusive language.

San Francisco, California, Us

Part of the team that founded and led Faithforce, Salesforce's tenth Employee Resource Group. Founded in 2017, Faithforce has 20+ regional hubs on five continents and over 3500 members. With the goal of inclusion and empowering our employees to bring their authentic selves to work, Faithforce is open to all. I speak regularly at universities and technology companies on the topics of faith diversity, faith in the workplace, innovation and diversity, and the business Impact of faith at work. Keynote speaker at the First National Faith@Work conference in Washington DC.

Stockholm, -, Se

* Developed 12 custom training solutions and delivered to 8 different Fortune 500 clients globally. Increased employee engagement across 80,000+ person organizations by an average of 3.2%.* Worked with clients in a variety of industries (from Technology to Transportation), and worked with employees in different roles (from Sales & Marketing to R&D) and at different levels (from aspiring leaders to executives)* Drove internal culture initiatives, including building a global BTS Onboarding Program (“Rookie Rampup”) and BTS Culture & Diversity program (“Karma Chameleons”), which increased onboarding effectiveness and employee satisfaction* Team awarded BTS's #1 Customer Results League award for Innovation programs with a major entertainment company. Results: 3 Innovation projects launched, $3M revenenue increase, $47M cost savingsBTS is a global professional services firm headquartered in Stockholm, Sweden, with some 450 professionals in 32 offices located on six continents. We focus on the people side of strategy, working with leaders at all levels to help them make better decisions, convert those decisions to actions and deliver results. At our core, we believe people learn best by doing. For 30 years, we've been designing fun, powerful experiences™ that have a profound and lasting impact on people and their careers. We inspire new ways of thinking, build critical capabilities and unleash business success. It’s strategy made personal.

San Francisco, California, Us

Founding team member and director of Salesforce's first-ever internal documentation team. My team of technical writers and engineers delivered documentation and tooling that enable the Salesforce Technology organization's most fundamental systems and processes, such as Security, Availability, Data storage, and Public Cloud transformation.My teams help scale Salesforce.com by:1) capturing critical details about the Salesforce infrastructure and architecture, and 2) sharing that with the technologists that deliver our award-winning technologies to our customers.Salesforce Internal Documentation Director:Developed a new discipline at Salesforce focused on increasing the productivity of internal Salesforce engineers through documentation. My writers deliver key content and training to enable system engineers, technical operation engineers, and salesforce app developers to use our internal tools efficiently and adhere to all security and compliance regulations.See our team video below to get to know us.Lead the Salesforce Documentation Tools & Automation engineering team:Lead a group of extremely talented engineers who support the Salesforce Documentation & User Assistance department. Provide vision, increase writer productivity, and reduce support costs through the use of strategic content when and how customers need it. Examples: * Salesforce Online Help: help.salesforce.com * Salesforce Release Notes: http://bit.ly/1ebOAj2 * Salesforce Developer Guides: http://wiki.developerforce.com/page/Documentation

San Francisco, California, Us

Enhanced productivity across the Technology Organization by developing a new Internal Documentation discipline and delivering key internal documentation to Salesforce engineers. Enhanced writer productivity and engineering effectiveness by streamlining Documentation Tools & Automation processes.Enhanced alignment across the Technology Organization and improved Technology branding by delivering Leadership and Communication Skills training to R&D. Co-managed the Platform Documentation team 2010-2013, including both developer doc and administrative doc writers for products ranging from Apex to Site.com.

San Francisco, California, Us

Delivered online help topics, help videos, tip sheets, administration guides, user manuals, troubleshooting guides, and in-app user assistance for Sales cloud features.

San Mateo, California, Us

Technical writer. Wrote online help, UI text, and developer documentation. Developed a 400-topic online style guide. Created and delivered presentations on documentation styles and editing tips. Worked closely with developers and product managers.

Sole editor of a team of 4-7 writers. Developed online Help, white papers, installation manuals, and other technical documents.

Ph.D. Program, English

Masters, English

Bachelors, English