Pooja Karan Email & Phone Number

Pleasanton, CA, US

San Francisco, California, United States

• Worked with the Sales Strategy Team to transition Jitterbit Integrations to Mulesoft for Quip Cloud Utilization.
• Worked with Corporate Development team so they could coordinate and automate the Salesforce C-suite approval process for Mergers and Acquisitions
• Worked with the Renewals and the BT Sales team to enable Slack Fair Billing and Self Serv order types to better support our Slack customers.
• Worked with Business end-users to understand the current state, worked with Business Sponsors to understand the desired future state, conducting a thorough gap analysis of findings, providing all parties with process.
• Created PRDs, current-state & future state analysis, process flows with Lucid Charts to visual outline the journey to successful project completion

San Ramon, California, United States

• Worked with the Business Intelligence Leads to recommend which reports to eliminate, which reports toreplicate in the new reporting environment and/or areas of reporting consolidation.
• Worked directly with Business Stakeholders/End-Users to understand the Business Information/insightsthese reports are designed to capture, document end-user pain points, create user stories, conduct a gapanalysis, and.
• Delivered high quality, scalable BI solutions to complex business challenges and requirements.
• Understand complex business challenges; document business processes and use cases, and transformthem into self service data requirements, report/dashboard mockups and user stories.

• Worked as a conduit between Business End Users, IT Solution Teams, and Executive Project sponsors togather & facilitate requirements, create user stores, conduct a gap analysis, and help connect the dots todrive.
• Lead legacy data mapping, data migration, API and Interface integrations with Salesforce Surveys andMarketing Cloud.
• Worked with business stakeholders for redesigning workflows & webpages for Candidates and Clients toimprove engagement with Robert Half Direct.
• Created current-state & future state analysis, created process flows with Lucid Charts to visual outlinethe journey to successful project completion.
• Collaborated with UX designers to create user designs, personas and user journeys, working directlywith endusers through demo’s, mock-ups, through complete UAT lifecycle, and successful businessapproval.
• Created Epics and user stories and use cases for product requirements.

San Francisco Bay Area

• Led the development of new products, services, and internal idea generation, as well as conducting R&Dand customer needs assessments.
• Led legacy data mapping, data migration, API and Interface integrations with multiple data sources -Customer Relationship manager (Salesforce), Marketing Platform (Marketo), Invoice and PaymentManagement System.
• Supporting Sales cloud implementation, Service cloud modules, when converting leads and dealing withcases.
• Implemented Service Cloud including: Service Console, Customer Portal & Communities, Case Feed,Knowledge Base and Entitlements.
• Worked with Business end-users to understand the current state, worked with Business Sponsors tounderstand the desired future state, conducting a thorough gap analysis of findings, providing all partieswith process.

San Francisco Bay Area

• Work with Business stakeholders and Data Scientists (finance team) to build a predictive model todetermine Business and Data health of the organization - KPI monitoring dashboard.
• Participate with team(s) in backlog grooming process and user story pointing.
• Sprint planning sessions, execution of sprint, demos, retrospectives, etc.
• Execute any work associated with team or program, ensuring that timelines and deadlines are effectivelymet
• Participate in planning meetings, reviews and retrospectives.
• Facilitate and guide product planning, stakeholder interactions, and demos.

• Interact with business users and gather requirements for Digital projects (Online Banking and MobileBanking) by conducting working sessions.
• Create Business Requirements and convert them into detailed Use Cases and Non-FunctionalRequirements
• Perform data analysis and data validation by writing complex SQL queries using TOAD againstORACLE database.
• Perform gap analysis and segregate requirements in high level and detailed use case diagrams using MSVisio.
• Create data mapping document from source to stage and stage to target mapping documents indicatingsource tables, columns, data types, transformations required and business rules to be applied.
• Assist Business users at time of Application testing and User Acceptance testing (UAT).

Master Of Business Administration (M.B.A.), Marketing

Bachelor Of Technology - Btech, Information Technology