Susan Whitla
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Susan Whitla Email & Phone Number

Global Director of Process and Quality at Bryan Cave Leighton Paisner LLP
Location: Greater London, England, United Kingdom 8 work roles 1 school
1 work email found @bclplaw.com LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

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Current company
Bryan Cave Leighton Paisner LLP
Role
Global Director of Process and Quality
Location
Greater London, England, United Kingdom
Company size
2206 employees

Who is Susan Whitla? Overview

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Quick answer

Susan Whitla is listed as Global Director of Process and Quality at Bryan Cave Leighton Paisner LLP, a company with 2206 employees, based in Greater London, England, United Kingdom. AeroLeads shows a work email signal at bclplaw.com and a matched LinkedIn profile for Susan Whitla.

Susan Whitla previously worked as Global Director of Process & Quality at Bryan Cave Leighton Paisner Llp and Global Head of Process Improvement at Bryan Cave Leighton Paisner Llp. Susan Whitla holds Bachelor Of Laws (Llb) First Class Hons, First Class Honours from Queen'S University Belfast.

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{first}.{last}@bclplaw.com
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Profile bio

About Susan Whitla

Susan is a business transformation and legal operations specialist with 10 years of experience in applying lean process improvement, operating model design and innovative technology to the legal sector. Susan has a track record of delivering change across legal services, business services and client’s in-house work. She is currently leading BCLP’s firm-wide service transformation programme. Prior to her current role, Susan delivered on strategic transformation projects in the UK's top management consultancies and law firms. Susan is certified in Project Management (Prince2), Management Accountancy (CIMA) and Lean Six Sigma (BQF).

Listed skills include Management Consulting, Strategy, Research, Business Process Improvement, and 28 others.

Current workplace

Susan Whitla's current company

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Bryan Cave Leighton Paisner LLP
Bryan Cave Leighton Paisner Llp
Global Director of Process and Quality
London, GB
Website
bclplaw.com
Employees
2206
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8 roles

Susan Whitla work experience

A career timeline built from the work history available for this profile.

Global Director Of Process & Quality

Current
Bryan Cave Leighton Paisner Llp

London, England, United Kingdom

In this role, Susan is primarily responsible for leading the COO’s global business service transformation initiative. The programme involves all major business services functions in a redesign of key service lines and implementation of ServiceNow. Services currently undergoing redesign include ITSD, revenue acquisition, employee lifecycle, research, intake.

Jan 2022 - Present

Global Head Of Process Improvement

Bryan Cave Leighton Paisner Llp

London, United Kingdom

  • Bryan Cave Leighton Paisner (BCLP) is an international law firm which specialises in Real Estate, Finance, Litigation, Corporate M&A.Susan leads BCLP's legal process improvement function and sat on the board of the.
  • overseeing delivery of a global programme of successful lean six sigma improvement projects across the Firm to improve efficiency of legal services. Susan has personally driven change across all practice areas in the.
  • optimising business services processes including recruitment, diversity and inclusion, commercial analysis, outside counsel guidelines review, information security reviews, etc.
  • leading legal operations improvement consulting engagements with BCLP clients, including operating model reviews, optimising budgeting, work allocation and vendor selection processes, KPI design and implementation.
  • taking a leading role in RfPs for wider Firm, typically as innovation/continuous improvement lead;
  • mentoring and delivering Lean / Ops Excellence training to clients and legal teams;
Jul 2020 - Dec 2021

Continuous Improvement Consultant

Freshfields Bruckhaus Deringer

London, United Kingdom

Freshfields is one of five firms which make up the 'Magic Circle'​ of elite British law firms. Susan worked within the Continuous Improvement team to support the implementation of Freshfields' new shared services centre. This role involved:- owning and developing the official Firm-wide process architecture and management approach- supporting transitioning.

Apr 2015 - Mar 2017

Strategy & Operations Consultant

Deloitte Uk

Deloitte is one of the "Big Four" professional services firms and is currently the largest professional services firm in the world. Susan trained as a Management Consultant within the Firm's Strategy & Operations practice.Susan undertook significant amounts of strategy and operations consulting training which was delivered by both internal and external.

Sep 2011 - Apr 2015
Team & coworkers

Colleagues at Bryan Cave Leighton Paisner LLP

Other employees you can reach at bclplaw.com. View company contacts for 2206 employees →

NW Nicole Wurm (Grembocki) Nicole Wurm (Grembocki) Colleague at Bryan Cave Leighton Paisner Llp St Louis, Missouri, United States, United States View → PB Peter Baldwin Peter Baldwin Colleague at Bryan Cave Leighton Paisner Llp Maidenhead, England, United Kingdom, United Kingdom View → GR Gary Roberts Gary Roberts Colleague at Bryan Cave Leighton Paisner Llp Leeds, England, United Kingdom, United Kingdom View → MZ Mike Zerwig Mike Zerwig Colleague at Bryan Cave Leighton Paisner Llp St Louis, Missouri, United States, United States View → GB George Burn George Burn Colleague at Bryan Cave Leighton Paisner Llp Greater London, England, United Kingdom, United Kingdom View → JS Justin Siess Justin Siess Colleague at Bryan Cave Leighton Paisner Llp Jefferson County, Missouri, United States, United States View → MG Macin Graber Macin Graber Colleague at Bryan Cave Leighton Paisner Llp St Louis, Missouri, United States, United States View → D( Denise (Alexander) Browne Denise (Alexander) Browne Colleague at Bryan Cave Leighton Paisner Llp United Kingdom, United Kingdom View → PW Patricia W. Patricia W. Colleague at Bryan Cave Leighton Paisner Llp St Louis, Missouri, United States, United States View → HH Harold Hagen Harold Hagen Colleague at Bryan Cave Leighton Paisner Llp San Francisco, California, United States, United States View →
1 education record

Susan Whitla education

FAQ

Frequently asked questions about Susan Whitla

Quick answers generated from the profile data available on this page.

What company does Susan Whitla work for?

Susan Whitla works for Bryan Cave Leighton Paisner LLP.

What is Susan Whitla's role at Bryan Cave Leighton Paisner LLP?

Susan Whitla is listed as Global Director of Process and Quality at Bryan Cave Leighton Paisner LLP.

What is Susan Whitla's email address?

AeroLeads has found 1 work email signal at @bclplaw.com for Susan Whitla at Bryan Cave Leighton Paisner LLP.

Where is Susan Whitla based?

Susan Whitla is based in Greater London, England, United Kingdom while working with Bryan Cave Leighton Paisner LLP.

What companies has Susan Whitla worked for?

Susan Whitla has worked for Bryan Cave Leighton Paisner Llp, Freshfields Bruckhaus Deringer, Deloitte Uk, and United States District Court For The Southern District Of California.

Who are Susan Whitla's colleagues at Bryan Cave Leighton Paisner LLP?

Susan Whitla's colleagues at Bryan Cave Leighton Paisner LLP include Nicole Wurm (Grembocki), Peter Baldwin, Gary Roberts, Mike Zerwig, and George Burn.

How can I contact Susan Whitla?

You can use AeroLeads to view verified contact signals for Susan Whitla at Bryan Cave Leighton Paisner LLP, including work email, phone, and LinkedIn data when available.

What schools did Susan Whitla attend?

Susan Whitla holds Bachelor Of Laws (Llb) First Class Hons, First Class Honours from Queen'S University Belfast.

What skills is Susan Whitla known for?

Susan Whitla is listed with skills including Management Consulting, Strategy, Research, Business Process Improvement, Data Analysis, Politics, Policy, and Commercial Litigation.

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