Susan Burnham Email & Phone Number

Accomplished technical writer of compliance documents, policies and procedures, and computer user’s manuals. Also adept at gap analysis for inspection readiness, forms design, productivity assessment, and computer training for beginner to advanced users. Extraordinary powers of MacGyver and a real talent for the use of graphics to describe a process or tell a story. Specializing in but certainly not limited to healthcare compliance writing.PRIVATE PRACTICE UPDATES Patient Registration Forms Makeover Patient Information Brochures Employee Handbooks and Newsletters Computer Training and User's GuidesCOMPLIANCE MANUALS & FORMS DESIGN SOPs, Manuals and Forms Design Creation of Other Publications Completion of Your Pre-Purchased TemplatesACCREDITATION READINESS Comprehensive Survey Document Prep Routine Re-inspection Post-Survey Recovery Operational Tune-UpSTAFF DEVELOPMENT & COMPUTER TRAINING Training Program Documentation Specialized Computer Training and User's Manuals Employee Handbooks and Handouts Workshops and MentoringPARTNERSHIP WITH SOFTWARE DEVELOPERS Documentation and Training Project Requirements Gathering Testing and Interface Design Verification of System Compliance

Listed skills include Healthcare, Budgets, Nonprofits, Team Building, and 15 others.