Susan Wolozyn Email & Phone Number

Heathsville, Va, Us

Assist in development and management of the Career Path DECIDE (CPD) Voluntary Education (VolEd) Counselor Knowledge Community, encouraging active engagement and collaboration among VolEd Counselors. Assist in the design and implementation of a structured Skill-building Series to enhance professional development for VolEd Counselors, focusing on relevant CPD competencies and reflective practices - includes written content creation and video/visual graphic production. Participate in regularly scheduled webinar discussions to foster knowledge-sharing and support among members. Collaborate with key stakeholders to create a badge-based recognition system, encouraging completion of skill-building milestones and reflective learning exercises.

Establish and nurture partnerships with 2,800+ college and university partners, the US Army client, and technical integrator for the GoArmyEd and ArmyIgnitED programs. Facilitate regular data exchanges with schools to maintain accuracy in the Army's Tuition Assistance Management system. Conduct proactive outreach to enforce policies, deliver training, and ensure compliance as requested by the client. Engage in shared Agile ScrumMaster responsibilities.

Coordinate key initiatives, guiding the design of ACENET and facilitating smooth onboarding for the ACE Military Guide. Coordinate and lead biweekly meetings with internal teams to track project updates and resource needs, while simultaneously leading stand-ups with the OCM & Training team to review backlog tickets for project assessment. Perform monthly data analysis which informs contract deliverables and system performance reports, ensuring alignment with ACE's strategic goals.

Support BNP, CFGB, and TSCWNY on the Buffalo Futures initiative, overseeing the design of a youth-focused community website in Buffalo, NY, emphasizing career pathways and coaching. Lead monthly checkpoint meetings with the TSCWNY Hub team for backlog updates, and actively participate in weekly O&M and Offshore Developer stand-ups, Project Scrum of Scrums sessions, and monthly Program Manager touchpoints to ensure project alignment and reporting. Conduct monthly data analysis to generate contract deliverables and system performance reports, contributing to organizational goals and project success.

Herndon, Virginia, United States

Led project management efforts, collaborating with clients and stakeholders to maintain and modify system data composition and organization. Managed relationships with college and university partners, overseeing technical and functional stakeholder training and directing a team of technical administration specialists. Orchestrated the creation, analysis, delivery, and upkeep of academic programs in coordination with partner colleges and the project academic integrator. Guided the development and adaptation of business practices to enhance management procedures, innovate systems, and monitor performance effectively, elevating service quality. Analyzed data to identify root causes, inform policy decisions, and drive operational improvements.

Herndon, Virginia, United States

Managed administrative activities, operations, and policies, employing effective management techniques, systems, and procedures to drive customer service enhancements, productivity improvements, and robust management controls. Supervised an online Helpdesk/Tier 2 operation delivering technical and policy support to clients, stakeholders, partner colleges and universities, and a customer base exceeding 300,000.

Fair Lakes, Virginia, United States

Directed operations across multiple programs, guiding client initiatives, projects, and activities. Provided executive oversight and strategic advice to enhance business practices, ensuring optimal management and efficiency of program services. Proactively identified areas for improvement, resolving project and business issues to elevate productivity and communication effectiveness.

Fair Lakes, Virginia, United States

Applied process improvement, training expertise, and innovative techniques collaboratively with clients, team members, and stakeholders to overcome operational challenges, optimize system utilization, and boost program efficiency. Enhanced existing tools, methodologies, and diagnostic approaches to consistently deliver high-quality results that significantly enhanced client products. Developed extensive proficiency in PeopleSoft Student Administration and TOAD, encompassing configuration, data querying, and updates.

Master Of Business Administration (Mba), Management, With Distinction

Bachelor Of Arts, Sociology