Suseel Kumar Email & Phone Number

Bengaluru, Karnataka, India

Initiated my journey as a Principal Associate - IT and progressed through the ranks, achieving promotions to the roles of Infrastructure Lead.Key Result Areas:* Spearheading organizational technology to help business to grow by conceptualizing roadmap, strategy & framework, revamping the entire IT operations while facilitating company transformation into secure enterprise-class organization.* Organizing IT process milestones and activities pertaining to all support functions; spearheading IT service processes such as Incident, Problem and Change Management* Developing project plans and managing project scope using methodologies to guide projects from conceptualization to implementation and maintenance.* Monitoring all Eurofins Data Center infrastructures globally using Site247, SolarWinds monitoring tool, and escalating incidents as necessary* Leading a team of L1 resources, closely monitoring activities, and providing assistance when issues arise* Utilizing Microsoft Azure, Site24*7, SolarWinds, and ServiceNow tools for monitoring and task administration* Preparing SOPs, Priority Matrix, Inventories, Escalation Matrix to successfully on-board each zone* Supporting 18 Zones in Europe, including France, Germany, Italy, Spain, UK, Central, and Eastern Europe, with continuous monitoring and support (24/7)* Generating monthly Incident and SLA Reports, drafting PPT presentations, and conducting monthly meetings for all zones to discuss achievements and address issues.* Regularly checking inventories quarterly for missing data and discrepancies, ensuring records are up to date.

Karnataka, India

* Monitored the entire infrastructure of New UK using various monitoring tools:o SCOM Monitoring for all nodes, servers, and databases.o SolarWinds for server, hardware, and network monitoringo VROPS for monitoring Vcenter and VMWare environmentso Zabbix for critical application server monitoringo Verizon Peak Flow for network security alerts* Oversaw problem management incidents within the infrastructure.* Provisioned data center access to 3rd party vendors* Managed the process of pushing servers into maintenance mode during activities.* Performed change-related maintenance activities and worked on change tasks.* Tracked incidents through ITSM/SMART IT tools.* Handled P2 calls and coordinated with technical teams to resolve issues.* Identified and worked on noise reduction of alerts in monitoring tool consoles.* Participated in daily service review calls to present the status of all alerts and issues to management.* Conducted weekly meetings with the technical panel to obtain updates on existing problem records.* Managed Windows patch management through the SCCM Tool

Karnataka, India

 Monitoring of entire infrastructure of New UK with below monitoring tools :• SCOM Monitoring – All nodes, Servers , Databases.• SOLAR WINDS – Network Monitoring• VROPS – Vcenter, VMWare Environment monitoring• ZABBIX – Monitoring of critical Application Servers• Verizon Peak Flow – Network Security Alerts.o Handling problem management incidentso Data center access provision to 3rd party vendorso Pushing servers into maintenance mode during activities.o Performing change related maintenance activitieso Working on change tasks.o Tracking the incidents through ITSM/SMART IT tool.o Handling P2 calls and coordinating with technical teams.o Identifying and working on noise reduction of alerts in monitoring tools console.o Participating in daily service review calls to present current status of all alerts and issues to the management.o Regular follow up of Problem Management recordso Conducting weekly meetings with technical panel to get the required updates on existing problem recordso Team managemento Leave Managemento To make sure 24/7 smooth run of operationso Team performance analysis.o Windows patch management.

Karnataka, India

* Monitored all critical, major, and minor alerts received, triggering tickets accordingly as alerts were received.* Installed, maintained, and configured BPPM - BMC Proactive Performance Management Tool* Changed or disabled existing monitors and notifications in the tool as necessary.* Created tickets and assigned them to respective queues using Service-Now, and followed up with pending, aging, and other issue tickets.* Manipulated incident tickets and worked on them using BMC Remedy* Monitored the threshold values of all servers using Ops Manager, immediately creating tickets in SNOW, and escalating to respective teams if values were above thresholds.* Utilized What's UP Gold to monitor critical CPU and memory status of all servers.* Performed network monitoring and reported network issues to ND Team using HP OpenView* Monitored job abends and server alerts using IBM Tivoli Monitoring (Omnibus).* Handled network outage issues and performed maintenance activities.* Monitored the exchange environment every 2 hours and sent a status report.* Monitored blackout IPs every 2 hours using network blackout monitoring tools.* Sent out notifications of P1 and P2 incidents to all counterparts and users.* Updated pending and aging tickets; followed up with all pending issues and coordinated with all teams.* Guided the team during critical situations and provided direction, concentrating on everyone during the shift and providing training where there was a gap in understanding.

Hyderabad Area, India

Hyderabad Area, India

Bengaluru, Karnataka, India

Master'S Degree, Computer Science, 78%

Bachelor'S Degree, Computer Science, 66%