Susan Sheehan Email & Phone Number

Limerick, Ie

Ireland

Ireland

I deliver and create bespoke programmes blending psychology, mental and physical health for people in businesses. Whether it is delivering the clients own programmes or creating one for them, my focus is on career transitions, returning to work and strategic career progressions. With a blend of mentoring, coaching and guiding each person can fulfill their potential.I also host The Susan Sheehan Podcast, a podcast for women.

London, United Kingdom

Back Yourself Mentoring was created by Susan to connect mentees to experienced mentors, supporting them through programmes and workshops to achieve their goals in work and life. Back Yourself was a network for women to meet, receive training on how to be a mentor, and for mentees on how to navigate the workplace with more ease and expertise. Susan combined her own C Suite board exerperience, formerly a CFO and COO, as well as her entrepreneurial skills and study at Stanford Graduate School of Business in California, USA.

London, United Kingdom

Responsible for the operational strategy for the Knowledge & Networking Division for 250 B2B conferences and exhibitions in the TMT, Finance and Life Sciences markets. Key objective of 2016 was to identify the optimal structure to align to the business strategy, which led to the centralisation of some functions and recruiting new senior roles across London, New York and Boston. With a focus on the customer journey end to end; I partner with the marketing, product and commercial teams to provide enhanced customer experience, streamlined data management and transparency of delivery.

London, United Kingdom

Working with the CEO and the executive team to analyse, communicate and work with team members to deliver solutions for a range of high-level business performance issues. By deep diving into the products with the brand owners, I derived insights on key opportunities and recommend best course of action across the marketing, financial and travel industries.The resulting strategic goals I then translate into projects using commercial judgement and common sense to ensure proactive flagging of deliverables and prioritisation of activities. I am always seeking a customer centric company with the customer at the heart, which will ultimately result in best practice for the internal teams.

London, United Kingdom

I was responsible for the Operations, Client Services, Technology including software engineers and e-commerce platform, Programme Management and Facilities teams for Cannes Lions, Creative Advertising & AdTech global event. With a key focus on internal and external customer experience, I led a review of key processes and systems across the business, identifying end to end customer journeys and areas of operational efficiency opportunities. Working with the relevant business owners we prioritised and actioned key recommendations including; relaunching the website to improve responsiveness, transparency, reduce customer pain points; improve customer response times and removing duplication of customer contact points and improved data integrity and introduced project planning tools.

London, United Kingdom

Cannes Lions, International Festival of Creativity was separated from Emap Ltd in early 2012 to become an independent legal entity in recognition of the growth opportunities. This was an intense period of growth and transformation during which I led the transformation into a separate legal entity; instilling corporate risk and compliance, recruiting key function roles, implementing sales incentive schemes and relocation of the office. As part of a small leadership team, my focus and passion was scaling the internal operations during four years of double digit growth while seeking to maintain the entrepreneurial spirit of the business. I partnered the CEO and Chairman, supported by legal and procurement partners and key global delivery partners.

London, United Kingdom

Financial Reporting to senior management team and audit committee, interim Financial Controller and preparation of Annual Accounts.

Greater London, England, United Kingdom

Weekly performance report for consultants leading to financial and management information for the board.

London, United Kingdom

Responsible for the management reporting for the Africa and Middle East Region. Liaised with 8 language service operations teams in London and 12 overseas offices to support the business in programme delivery.

Executive Leadership Programme

Executive Leadership Program, Analysis to Action

Fast Track Digital Marketing

Digital Marketing Strategy including Content Marketing, SEO, Social Media, Affiliate Marketing.

Lean Six Sigma, Yellow Belt

Education record

Ba In Business Studies

Activities and Societies: Camogie