Degree Specialist
CurrentI implement degree programs and handhold University partners in the experience phase by taking them through the onboarding and experience cycles. I set up cost-effective processes while ensuring all the SLAs are met. I work towards reducing the operating costs and creating scaled workflows to support Partners. Use new age technology to gain insights on learner issues, mapping trends and communicating the same to the internal and external stakeholders. I find gaps in the platform and analyse risks and impact on Partners and students. I collaborate with cross-functional teams to drive efficiency by setting up robust processes and workarounds for supporting learners and University Partners