Worked at Citizens Bank USA (Home Equity Line of Credit/ US Mortgage process/Consumer Lending) :* Recognized on receiving Team Extra Miler Award in the 17th Annual Quality Celebrations through Inspire event organised by Infosys and been recognised on a number of occasions for provided extended support, continous improvement initiatives, contributed towards achieving quality team work, also worked effectively as an individual team player.* Monitor queue and work on reducing abundant ratio* Coordinating with underwriters or processors to get an update on credit decisions on heloc applications* Analysing credit worthiness to advise best rates on loans.* Co-ordinate team meetings, prepare MOM, provide inputs to identify bottlenecks & highlighting it to our B2B clients, assign tasks on daily basis to tenured colleagues and new joinees.* Hands-on experience in VBA (Macros function), advanced Excel features.* Perform the duty of a Trainer/SME(Subject Matter Expert), perform quality audits and give trainings to new joiners as well as to the tenured colleagues (Basic Mortgage Training and in-depth process training).

* Worked as a Customer Service Executive in HSBC Bank PLC handling various customer issues related to an e-commerce payment platform for UK based customers. * Having an indepth knowledge in processing BACS payments, ACH payments, European transactions as well as SWIFT international same day payments* Cater to Large, Mid-Market/Commercial banking corporate and Global customers, providing them with different options to create hassle-free payments within the specified TAT. * Worked on customer complaints/feedback.* Worked on enhancing the product design for easy customer access for creation and approval of payments.* KYC (Know Your Customer) - Dormant accounts/Past fraudulent activities investigation and verification of customer accounts.* In depth understanding of foreign transactions, inter account transfers, exchange rate, advice on getting the best exchange rate possible to transfer funds in different currencies accross the globe.* Knowledge about OFAC(Office of Foreign Asset Control) Sanction lists, perform Sanction and fraud checks to mitigate risks.

Vodafone (PAN Mumbai)* Bill Operations Team (Credit & Collection- Finance)Identifying the loop holes/ process complexities within the current bill operations process,• Strategic Cost Reduction initiatives :Handling requests for the customers. Lead generation by working on potential customers,which therefore contributed to increase in revenue collection. * Payment Posting Team (Credit & Collection- Finance)• Up selling Direct Debit (RTGS/ NEFT) through NACH payment gateway for corporate customers.Being a process owner for direct debit facility, I was responsible for up selling and facilitating the payment services to the corporate customers. It was my whole and sole responsibility to make them aware of the availability of such services, clearing their doubts or queries arising for any discrepancy. • Customer Operations :Customers query resolution and working and effectively close looping the related escalations.DDB/DDI forms made available online for easy customer access.Redesigning the standard verbiage in order to change way of approaching the customers tend to regularly paying and getting charged for LPC(late payment charges). • Vodafone App : Developing the business request for saving the time of the customers and encouraging them to create payment on time.* Bad Debt Customers : Pitch in for direct debit to corporate segments having huge outstanding balance to clear off their debts and help them gain advantage with respect to having a good CIBIL score.• Customer Service (Complaints & Requests) : Worked on customer complaints and track down repeated requests.Identifying the loop holes and working individually on customer feedbacks to improve customer experience.

As a student, I have been mostly exposed to a practical learning along with the theoretical knowledge. PGDM at iFEEL gave me a platform to know more about the corporate world and an opportunity to explore, learn and grow.

My project was all about looking for the loop holes or the complexities within the work processes of the company mainly in the area of procurement management and find out certain measures or solutions to overcome those difficulties(Supply Chain Management).