Co-Founded the Startup, Fashion FeetFashion Feet deals in Designer Punjabi Juttis (footwear) for ladies, gents & kidsManaged finance, procurement and supplier management of the startupManaged a 7-person team on all aspects of the startup’s operations

Project & Program Manager, (Contact Center Technologies), Client Delivery Group Feb’14 – Nov’15Design and Deployment of Contact Center Infrastructure for Internal and External clientsManaged a team of 10 Deployment Leads & 15 Voice Engineers in a matrix environmentLiaised with Account Management Team for new, ramp up or ramp down of business dealsCompleted an infrastructure migration program of USD 1.1 million, within budget and before time in Aug’14. Received an award for the infrastructure migration program in Aug’14Major Incidents Manager, Global Command Centre Nov’12 – Jan’14Managed major incidents for Infrastructure Services (IS) projectsEscalating issues to Senior Management & 3rd Party Providers to bring rapid response and resolution & proper visibilityLiaising with: Cross-functional teams to prioritize tasks during service restoration/risk mitigation; ensuring that the right talent is engaged & utilized at appropriate level in order to achieve successful outcomesTechnical Domain Team, Service Delivery Managers, Leadership Team, Global Service Management Representatives and Service OwnersEnsuring smooth transition from incident to problem managementMaintaining & recommending changes in incident management, operational procedures, policies, standards, escalation documents of the projects under ISOperations Manager, Global Voice Team Jan’08 – Oct’12Managed the operations & maintenance of Accenture’s in-house and external client’s voice infrastructure through a team of 5 supervisors and 25 voice engineersPreparing project proposals including CAPEX / OPEX budgeting and management reportingPublishing weekly & monthly performance reports to client teamsInteracted with: New Client Opportunities Team to deliver voice support solutionsHandled activities related to employee welfare and organized various activities to keep the team connected

Headed operations of Enterprise Telephony (PBXs & Voice Appliances) in APAC RegionLead a team of 6 engineers to manage the Command Centre & Regional Voice Administration (RVA) System which monitored 160 PBXs (Nortel & Avaya) in 15 countries across the region (Nortel & Avaya operators manned RVA Command Centre 24*7 located in Singapore)Facilitating operations of the voice appliances (namely Cisco ICM, Nortel Symposium, Avaya CMS, Nice Loggers, CLS, etc.)Formulated business contingency, disaster recovery plans and proceduresDeveloping & implementing infrastructure projects and providing voice technical design supportServed as:Interface for internal & external audit reviews Regional interface to global voice operations and provided operational guidance & support to In-Country Voice TeamsCoordinated with internal departments for assessing requirements for future / existing resources; presented need based product solutions and finalized specifications for the sameHighlights: Documented & implemented Citigroup Information Technology Management Policies and served as Compliance Manager to review the implementation of the samePlayed a key role in strategizing large turn-key projects involving multiplatform technologies like Cisco, Avaya and Nortel

Handled activities related to planning, installation, configuration & maintenance of General Auto Loans System (GALS) setup at bank and its client’s sites (including setting up LAN, leased & ISDN lines and configuring routers modems & encryptors)