Sushil Kumar Email & Phone Number

Hyderabad, Telangana, India

Visakhapatnam, Andhra Pradesh, India

Network NOC:❖ Monitoring network connectivity throughout a company's LAN/WAN infrastructure.❖ Basic switch configuration and make changes as per client requirement.❖ Documenting activities to ease troubleshooting and configuration.❖ Troubleshooting, monitoring WLAN Controller including access points.❖ Create Incident tickets for outages. Respond to Alerts by following documented process like WAN/ Internet Link Up Down (Internet) Packet Drop/ Latency/ Utilization.❖ Configure Routers with Initial configuration and Perform routing changes.❖ Network Configuration and backup on periodic basis and enhance new technology.❖ Creating, working and recording incidents in ivanti tool❖ International calling certified❖ Monitoring and scheduling reboots for network switches and SDWAN devices for a renownedfirm in United States❖ Creating snapshots for VM’s before upgrading or maintenance.❖ Restarting servers or CUC devices from V-center.❖ Managing Firewall rule & creating Incident Record (IR) Firewall Rule Request form as percustomer requirement.❖ IPsec, Remote Access VPN, SSL-VPN.❖ Planning and implementing of customer changes, based around an ITIL framework.❖ Firewall upgrade.❖ Handles incident & change process.❖ Basic configuration and Managing Cisco devices like router, switch and Wireless controller❖ Coordination with different vendors to restore service in timely manner.❖ Basic knowledge about packet flow, application control URL filtering and content awareness.❖ Tier 1 troubleshooting on Cisco telecommunication requests for Cloud based PBX and Meraki devices. Sound knowledge on Avaya IPO and CM alarms.

NOC & SOC Operations: • Developing processes to ensure proper visibility in the monitoring of the Firewalls, network devices, and PBX within the customer environment • Lead the day-to-day functions within the SOC and NOC operations • Providing technical and functional guidance to the team members regarding event monitoring, incident, problem, and change management Acted as an escalation point for all security incidents that require attention and timely response • Providing regular coaching, mentoring, and ensuring staff are cross-trained on the various SOC and NOC tools • Experience with creation, documentation, and implementation of security operation policies, procedures and best practices • Working with SOC engineers and Architects to develop dashboards along with associated metrics for SOC operations • Knowledge of malware and threat analysis, remediation and incident response procedures • Lead report development activities related to compliance reports in support of audits • Working on continuous process improvement to ensure compliance with agreed SLAs, response times and process level KPI's • Reporting on key metrics of availability, incident resolution, and service delivery performance on a weekly/monthly basis • Performing regular process improvement reviews to ensure effective service delivery is being provided • Administrative knowledge on CISCO Meraki, Watchguard (WSM, Dimension server), Fortinet (Forti analyzer, Forti Manager, Forti SIEM), and Palo Alto firewall devices and RMM tools • Worked on CISCO Meraki, VeloCloud, Kibana, Proofpoint, Cylance, Elastic stack, CW Automate, AES, Autotask, Vistara, Nectar, Virsae, AlarmTraq, and SolarWinds monitoring tools • Worked on Service Now, ConnectWise, OS, Alert, TigerPaw, Autotask ticketing systems, and have. hands-on experience in handling user & administrative level activities and analysis

Postgraduate Degree, Information Technology

Bachelor Of Business Administration - Bba