Sushil Kumar Gupta Email & Phone Number

Global IT Leader with over 35 years of experience in IT Operation, Automation, Transformation, and End User Experience Management for some of the largest IT organizations across the globe. Proven track record in client-facing and global services delivery roles, with a focus on delivering client-centric business value. Adept at managing all aspects of IT Services & Support Management in senior leadership positions. Demonstrated expertise in establishing Shared Global Delivery Centres and driving growth, P&L management, client relationship building, cost optimization, and operational excellence. Skilled in leading large and complex delivery operations, driving performance optimization, and orchestrating organisational transformations. Committed to delivering excellence and creating value for clients.

Bangalore

Current Responsibility: (From Feb 01, 2016 – August 2023)• GDN India Leader – Modern Workplace Director – Segment Leader, Project Delivery for UK&I account(s)• Director and Practice Head – Workload and Cloud (Project Delivery) @ Global Delivery Centre, HPE, India.• Executive Sponsor, GDC India for Rapid Growth / HiringResponsibility includes Establishing, Setting up of Project Delivery Operation in the area of Workload and Cloud Practice @ GDC India towards Centre of Excellence for supporting Global Clients of HPE.by 2017. Team Size Managed: ~ 450+ (Direct). Expected to be ~ 600 by 2017)From Nov 2013 – Jan 2016)Roles:Director and Head – Project Delivery, Project and Portfolio Management, Enterprise Service Management and Business Operation @ GDC India. Director, Global Service Desk – India Operation (Nov 01, 2010 Oct 2013)Lead large and complex service deck delivery center operation for HP’s worldwide clients. It included very large service desk operation for clients like Alcatel Lucent, Phillips, Wartsilla, Symantec, Maersk, etc. Majority of operations were 100+ FTE size, supporting worldwide user base of clients, 24 x 7 operation.Team Size Managed: ~ 3000+Significant Contribution: 1. Effective Management of Growth ~ 60% in FY11 / FY122. Turnaround of Centre’s performance from RED to GREEN within 6 months of taking up the responsibility & 7 x Client Reference account from Zero within 30 months. Head – Data Centre Services, ITO DO India Cluster. Conceptualized and implemented GDIC’s transformation from account based delivery organization to shared delivery framework, thus contributing significantly towards enabling India Centre to emerge as most matured delivery center.Team Size: 850+Significant Achievement:• Business Growth @ Global Centre India from 350+ Head Count(HC) to 850+ HC in three years of operation @ CAGR – 35%.

Have grown and managed many units delivery operation @ HP during these years. It includes managing HP IT Operation, GDIC (prior to HPIT Extraction), End User Workplace Management, and Infrastructure Management Services (now, DCS Capability). Conceptualized and implemented GDIC’s transformation from account based delivery organization to shared delivery framework, thus contributing significantly towards enabling India Centre to emerge as most matured delivery centre.It included Server Management (Wintel, UNIX, Linux, and Open VMS), Backup & Storage Services, and Database Services. It also includes building new capability on Mainframe Support.During this role, had additional responsibility of leading and managing India Cluster’s Growth Initiative - “ Hiring Engine “. Team Size: 850+

Managed Infra Service Delivery Operation for Tata Steel (TCV 50M$) and Airtel (TCV 750+M$) outsourcing contract. It included end to end IT Infrastructure Management and Operations, SAP Operations and Maintenance etc. The systems ranges from Mainframes, Mid Range Unix / NT Server, SAP Support including IBM, DEC, SUN, SGI systems to Desktops, spread over 47 locations throughout country.

Responsible for Service Delivery for Eastern Region. Project Management for computerization of Royal Calcutta Turf Club, a multimillion crore project.

Bachelor Of Engineering, Electronics & Communication

Activities and Societies: Lions Club

Higher Secondary, Science