Sushil Rai Email and Phone Number

IT Team Leader with Expertise in Desktop Support, System Administration, and Vendor Management**I have 3 years of experience in IT, currently working as an IT Team Leader at Ramada Hotel, where I oversee a broad range of IT operations, including desktop support, system administration, and vendor management. My key responsibilities include:# Troubleshooting hardware and software issues for Windows, macOS, and Linux environments.#Managing Active Directory (AD) servers, handling user accounts, permissions, and group policies.#Coordinating with vendors for Annual Maintenance Contract (AMC) renewals to ensure uninterrupted support for critical systems.#Managing and supporting IDS software to streamline hotel operations and enhance overall system efficiency.# Maintaining network infrastructure, including LAN/WAN, DNS, DHCP, and TCP/IP.- Installing and configuring hardware like desktops, laptops, printers, and other peripherals.