1. Led recruitment and managed a cross-functional team of 42; Technical, Process, PMO and Service Delivery Consultants, Experts and Managers 2. Driven skill up-gradation, process rigor, tools, methodologies, overall strategies for seamless Global Project Delivery3. Compelled excellence in Global IT services offshore delivery through quantitative project and program management4. Established communication globally and focused on Internal Customer Relationship Management to continue creating project pipelines/opportunities5. Driven Vendor/partner management, partner evaluation, negotiation and finalization of the SOW into contracts Result: Improved Billable Utilization; 6% in Apr 14 to 51% in Mar’15 resulting in a recurring monthly cost saving of ~$91K; ~$ 1.1Mn Annually

1.Led and managed a geographically dispersed team of 3752.Ensured smooth Operations & Maintenance of 3300+ Telecom sites, driven Optimum Energy cost, NW Uptime, NW Opex Cost reduction by effective vendor management and Landlord management and driving Special Project initiatives3.Accountable for budgeting AOP, managing and driving Annual Network Opex of ~$31Mn, building energy margins4.Ensured smooth functioning of warehousing operations across 8 locations within Circle. 5.Driven end to end Alarm & Metering corrections and Quality improvement at sites. Driven improvement in Sigma score6.Ensured effective collaboration and internal governance with cross functional stakeholders to clear roadblocks 7.Driven customer delight by effective governance, assertive communication, building collaborative relationships with Active partners 8.Led action planning and deployment of Quick Response Teams during Disaster and Crisis situationsAchievements: Valuable Team member for H1, FY 2012-13, Consecutive Best Circle O&M for NMS and NOC Compliance FY 2012-13 and 2013-14, Best O&M Circle for 2013-14Manager, Operations Support9.Driven Reduction in Service Credit Costs and Disputes in Energy billing with Operating Companies10.Driven Customer Delight by Providing them with Highest uptime and best in class managed services 11.Driven OSS/NMS Connectivity, Alarm & Metering compliance and correction at sites, 12.Supported Sales and Collections team for Energy cost collection from TELCO’s by timely reconciliations

1. Led a team of 25 L1 and L2 Support Engineers to handle Peoplesoft, Oracle and other home grown applications in a production environment. 2. Driven Operational Efficiency. Revamped Org structure, roles and responsibilities of project team, Operational Process Escalation, Incidence, Bug-fix, Change Management, Call Handling and Call Status review processes. 3. Driven Quantitative Project Management. 4. Building up a very strong customer support and communication structure, launch of Educative Series and FAQs 5. Led Senior Management Information System (SMIS) project aimed at enabling the Business Critical Decision making. Manager, PMO, Chief Information Office6. Review and tracking of actions between the SBU, Other IDUs, Project Teams, Group and Department Head7. Conduct PMRs and drive quantitative project management8. Staffing coordinator and Quality Cabinet

Administration, Training, Financial and Human Resource Management1. Led 200 member team and directed multi-functional & organizational teams like Territorial Army, CRPF and BSF 2. Planned and executed Counter Insurgency and Counter Terrorism operations 3. Conducted motivational Lectures and capsule courses on Human Rights 4. Responsible and accountable for effective management of various Annual Financial Grants, Training, IT, etc 5. Appraised performance of subordinates periodically and made decisions regarding promotions, honours and awards 6. Core team member for recruitment efforts of other ranks from five districts in Punjab that included a selection group of nearly 100,000 peopleOperations Management7. Successfully Implemented strategic decisions for smooth flow of military operations8. Core team member for developing & implementing GIS software for Battle Planning9. Led the Mobile Electronic Warfare detachment in an operational exercise10. Devised the first live audio streaming facility in a battlefield scenario to provide real time information using commercial software applications and established LAN11. Established and secured communication over a stretch of 350 km during the conduct of the Indo-Asian motor car rally conducted in the year 2004 from Guwahati to Singapore.

The company is tied up with Stratasoft - USA for its call center operations. After an initial training for 3 months the then responsibility was Interacting directly with customers and enhancing sales.