Sushma Kandel Email & Phone Number

Manassas, VA, US

• Conducts comprehensive market research and elicits requirements from stakeholders through interviews, surveys, and workshops, contributing to a significant improvement in product-market fit.
• Translates stakeholder requirements into detailed user stories with complete acceptance criteria, improving clarity for the development team and alignment with business objectives.
• Utilizes Jira for sprint planning, backlog refinement, and managing user stories, facilitating smooth Agile workflows and ensuring timely delivery of increments.
• Gathers and analyzes user data, utilizing data visualization tools to present actionable insights to stakeholders, enhancing transparency and leading to a 25% improvement in user satisfaction score.
• Facilitates User Acceptance Testing (UAT) with end-users, crafting detailed test cases and scenarios that achieved a 95% acceptance rate before release.
• Utilizes Confluence for documentation purposes, improving team knowledge sharing and reducing project onboarding time.

• Collaborated with sales, marketing, and operations teams to analyze sales data, market trends, and customer feedback, resulting in the development of targeted operational strategies that improved efficiency and drove.
• Facilitated cross-functional team meetings to present data insights and collaborate on operational strategies that optimized hotel operations and enhanced customer experience.
• Analyzed operational workflows to identify bottlenecks and implement process improvements that increased efficiency across departments, reducing turnaround times and improving overall service delivery.
• Served as a liaison between sales and operations teams, translating business needs into actionable strategies to ensure seamless workflow improvements and operational efficiency.

• Collaborated with cross-functional teams (production, quality assurance, and supply chain) to gather and document materials management requirements, ensuring alignment with business and customer needs.
• Monitored and analyzed product fulfillment performance metrics, identifying trends and making data-driven recommendations to improve quality and reduce waste.
• Led packaging process improvement initiatives by analyzing current workflows and identifying bottlenecks, resulting in enhanced efficiency and reduced downtime.
• Monitored and analyzed packaging performance metrics, identifying trends and making data-driven recommendations to improve quality and reduce waste.

• Collaborated with clinical and operational teams to gather and document healthcare system requirements, translating them into data-driven reports and process improvements.
• Conducted gap analysis on healthcare processes, recommending solutions to optimize resource allocation, patient care, and operational efficiency.
• Created detailed documentation for healthcare workflows and system enhancements, ensuring alignment between technical and business teams.