Sushmita Pandey Email and Phone Number
Sushmita Pandey work email
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Sushmita Pandey personal email
Experienced professional with a proven track record in customer-facing roles for over 8 years. I excel in solving client problems, delivering product training, and driving platform adoption. With a data-driven approach and a solution-oriented mindset, I ensure that clients are not just satisfied, but confident in our services and products. My journey has also encompassed leadership roles, where I've successfully led and mentored teams, fostering collaboration and achieving exceptional results.Currently pursuing an Executive MBA program at IIFT, I am strengthening my leadership capabilities and gaining a deeper understanding of strategic business management. This program has further honed my abilities to lead teams, drive sustainable growth, and navigate complex challenges. My goal is to leverage my combined leadership experience, ongoing education, and client success expertise to drive company profits and enhance our reputation.Let's connect to learn from each other's experiences. My background in solving client problems, delivering training, and driving platform adoption, coupled with my ongoing Executive MBA pursuit, can complement your goals. Together, we can enhance client success and contribute to our organizations' triumph. Excited to exchange insights!
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Team LeadCvent Sep 2024 - PresentGurugram, Haryana, India -
Assistant Team LeadCvent Sep 2021 - Sep 2024IndiaLed and mentored a high-performing team of Outreach specialists fostering a collaborative environment focused on continuous improvement and exceptional client outcomes.Initiated regular team training sessions, resulting in [quantified outcome, e.g., improved productivity, higher client satisfaction scores.Guided team members in addressing complex client challenges, leveraging their strengths and providing constructive feedback to enhance skills and performance.Championed cross-functional collaboration by fostering strong relationships with product, sales, and support teams, ensuring seamless communication and problem-solving.Advocated for the implementation of innovative solutions by encouraging team members to share their insights and ideas, leading to [specific outcome, e.g., streamlined processes, improved client onboarding.Represented the team in senior management meetings, communicating strategic insights and demonstrating a deep understanding of both client needs and company goals.Facilitated regular performance reviews, setting clear objectives and development paths for team members, resulting in [quantified outcome, e.g., increased employee satisfaction, higher retention rates.
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Client Success AdvisorCvent Jan 2019 - Sep 2024Gurgaon, IndiaDelivered exceptional client service by proactively engaging with clients based on data-driven insights, resulting in a quantified increase in client satisfaction scores.Played a pivotal role in increasing customer retention rates through effective relationship management and strategic support.Conducted personalized web-based presentations and training sessions, equipping clients with the necessary tools to optimize platform adoption and meet their business goals.Collaborated closely with clients to understand their unique needs, tailoring solutions that led to specific outcomes, e.g., increased efficiency, cost savings.Led cross-functional efforts to address and resolve complex client challenges, coordinating with product, sales, and support teams to ensure comprehensive solutions.Drove platform adoption initiatives by providing strategic guidance on leveraging the platform's capabilities, resulting in a quantified increase in active users.Maintained a portfolio of 60 to 80 high-value clients, achieving quantified outcome in renewals and upsells.
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AnalystAmerican Express Aug 2016 - Dec 2018Gurugram, Haryana, IndiaManaged a high volume of transactions daily, utilizing advanced analytical tools and techniques to identify and prevent fraudulent activities.Collaborated closely with cross-functional teams, to investigate and mitigate cases of suspected fraud, ensuring timely and accurate resolution.Developed and implemented fraud detection strategies and patterns by analyzing large datasets, contributing to improvement] in fraud detection rates.Participated in continuous training programs to stay updated on the latest fraud trends and prevention methods, ensuring a proactive approach to fraud prevention.Demonstrated a strong attention to detail by meticulously reviewing and validating transactional data, leading to reduction in false positive cases. -
Customer Care AssociateConvergys Jan 2015 - Aug 2016IndiaProvided exceptional customer support through various communication channels, including phone and email, resolving quantified number of inquiries daily with a high satisfaction rate.Demonstrated strong problem-solving skills by addressing customer concerns, troubleshooting technical issues, and finding swift and effective solutions.Developed deep product knowledge across EE mobile plans and EE router technical support skills , enabling accurate and comprehensive assistance to customers.Consistently met and exceeded performance metrics, including average handling time, first call resolution, and customer satisfaction scores.Collaborated with team members and supervisors to identify opportunities for process improvement, leading to the implementation of better outcome, e.g., streamlined workflows.Showcased strong communication skills by effectively conveying complex information in a clear and concise manner, ensuring customer understanding and satisfaction.Participated in regular training sessions to stay updated on product knowledge and customer service best practices, enhancing overall service quality.
Sushmita Pandey Education Details
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International Business -
Biology/Biological Sciences, General
Frequently Asked Questions about Sushmita Pandey
What company does Sushmita Pandey work for?
Sushmita Pandey works for Cvent
What is Sushmita Pandey's role at the current company?
Sushmita Pandey's current role is "Team Lead, Cvent, Client Success | IIFT DELHI | Client Success Expert | Proven Problem Solver| Driving Results | ".
What is Sushmita Pandey's email address?
Sushmita Pandey's email address is s.****@****ent.com
What schools did Sushmita Pandey attend?
Sushmita Pandey attended Indian Institute Of Foreign Trade, Isabella Thoburn P.g. College.
Who are Sushmita Pandey's colleagues?
Sushmita Pandey's colleagues are Carlota Sanchez, Dara Molotsky, Tyler Coe, Kerri Sullivan, Gauri Sharma, Afreen Akhtar, Aman Gaur.
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SUSHMITA PANDEY
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Sushmita Pandey
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