Triage and respond to questions pertaining to ERISA and ACA compliance and assist BAN and Alera agencies and clients to access appropriate compliance services and use best practices. Provide support services for all BAN Smart Compliance users from on-boarding new clients to performing compliance gap analyses. Administer Alera's Compliance Center of Excellence (COE) including coordination of Compliance Liaison activities and manage and plan Compliance Committee meetings and annual Summit.

Support the HR Director with all compliance related issues. Demonstrate the Smart Compliance and Variable Hour Tracking products. Prepare and track quotes for those products. Assure all required documentation is in order regarding quotes and licenses. Triage and respond to technical support problems and questions about HR administrative issues pertaining to ERISA and ACA compliance.

Responsible for the administration and execution of factory distributor agreements and registration of distributor trainees. Review application documents including Articles of Incorporation or other business entity documentation. Verify compliance with specific country business and tax laws. Prepare and execute correspondence and documentation regarding acceptance or rejection of applicants.Maintain records of distributor turnover, pending applications and daily field status.Implement and maintain Annual Review program database and reporting.Review orders prior to shipping to ensure distributor compliance with established policies and procedures.Assess U.S. distributors compliance with company insurance policies and practices.Independently and efficiently meet or exceed all task timelines.

Process and mediate consumer complaints and claims.Assist with resolution of consumer complaints with Attorneys General, BBB and other protection agencies.Coordinate the BBB distributor rating program.Coordinate documentation for legal issues and investigations through the Attorneys General offices.

Administered retail banking incentive compensation plans from creation to implementation. Maintained and operated databases and processes used to track sales, calculate incentive payouts and produce sales reports for 10,000+ retail branch and business banking employees. Helped move the line of business toward integration of PNC Incentive Plan while retaining employee engagement.

Managed resources, timeframes and multiple priorities and created strategic partnerships to achieve aggressive goals. Increased user proficiency of the computer program used by the branches to record sales and referrals to support continuous growth within the organization.

Created, analyzed and distributed performance index reporting for the direct retail sales division. Enhanced departmental productivity and efficiency through training and process improvements.

*Maintain inventory database for replacement parts and tracking of shipments*Investigate and document defective computer parts for return or repair*Invoicing and other general office duties

General Office; answer phones; order supplies; track shipments.