Susmita Baug Email & Phone Number

Maharashtra, India

Olympus Hiranandani Estate Thane West

Working for Citi Bank Credit Card Operations, handling Direct and Indirect disputes of US customers ,updating their credit report.Efficiently handled and resolved credit card queries from NRI (Non-Resident Indian) and HNI (High Net Worth Individual) customers.Process re-engineering and validation as required by the client , overall Quality assurance of the team.Incorporating the Business Continuity Plan for the project , Reporting and analysis of the team’s performance in a stipulated timeframe.Providing end to end solution of card disputes. When customer raises a dispute on their credit cards, their account is verified, validated and their dispute is cleared on ACDV (Automated Credit Dispute Verification) and notate the mainframe through an application DMS (Dispute Management System)Provided tailored solutions through multiple communication channels, including letters, emails,and phone calls, ensuring a personalized customer experience.

Powai, Mumbai

Experienced Marketing Executive with a demonstrated history of working in the marketing and advertising industry. Skilled in lead generation , Market research , Tele-calling , Marketing , Microsoft excel . Strong marketing profession with bachelor of Management studies , specialization in Marketing.Apart from lead generation, I have been excel in Event Management. This includes organizing and coordinating various aspects of events, such as venue selection, logistics, and attendee engagement, inviting guest.