Expert Management Professional with more than 14 years of experience in streamlining customer services, optimizing sales, & delivering market/business insights & solutions for achieving business & operational excellence Experience in strategizing & increasing sales of financial & investment products such as Mutual Funds, Insurance, and RBI Bonds, cross-selling of products like Demat, Bill Pay, and Investment Advisory services, & promoting active usage of credit cardsSkilled at establishing & maintaining customer relationships, streamlining customer services for ensuring compliance with SLAs, & quality, identifying & acquiring new business opportunities & clients by effectively communicating & handling walk-ins, referral customers, NRIs, & managing client portfoliosAbility to analyze & develop sales strategies to prevent customer attrition with comprehensive observation, research & analysis of market/competitor trends, product transformation/changeAdept at handling customer accounts, documentation, addressing & resolving customer queries; designing sales strategies, developing promotion materials & content, & up-selling products & services; designing & implementing marketing/promotion strategiesDomain knowledge of travel consulting, for planning travel itineraries, making necessary reservations for airline, cruises, stay & transportation; educating clients about foreign country regulations, local customs, human geography; handling corporate passenger ticketing & reservations (international itinerary); maximizing sales with value added services & new featuresDeft at maintaining sales records, preparing & maintaining MIS reports, managing new contract creation/renewals, & negotiating contract termsTo know more about my work experience and skills, you can connect with me.