Victoria Sutherland Email and Phone Number
With 5+ years of experience in customer success, I've developed impactful collaborations with leaders and teams, yielding diverse customer success solutions. My skill set extends to fostering internal relationships through training and prioritizing customer satisfaction. This blend of external and internal resilience has furthered my understanding of business development. Expertise in product strategy has positioned me to be a seasoned Customer Sucess Manager with a wealth of both internal and external knowledge. My journey showcases adaptability and basic data analytics proficiency. I've driven innovation and growth across departments, and hope to continue servicing Customer Success teams and customers for years to come.
Axero Solutions
View- Website:
- axerosolutions.com
- Employees:
- 31
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Client Success ManagerAxero Solutions Jan 2024 - Present
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Senior Manager Of Customer SuccessExperience.Com Mar 2023 - Jan 2024 -
Senior Manager Of Customer SuccessLimeade Nov 2021 - Oct 2022Seattle, Washington, United States• Successfully managed a deep roster of both Mid-Market and Enterprise clients. • Retained 97% - 105% of the client base during my tenure with strong client satisfaction and retention. • Maintained active communication with each customer while coordinating and delivering quarterly executive business reviews with their leadership team. -
Account ManagerBluecrew May 2020 - Oct 2021• Ensured week-over-week job posting and renewals.• Oversaw the daily management of new accounts and Enterprise Customers throughout the West Coast. • Conducted detailed analysis of specific job markets to inform clients of the best strategies for targeting qualified crew members. • Gave detailed presentations on products to showcase features and proper handling to new clients. -
Corporate Customer Success ManagerConversica Mar 2020 - Apr 2020Seattle, Washington, United States• Investigated, researched, and resolved a variety of technical requests from clients to stay abreast of overall account health and areas of needed service concentration. • Advocated for customer needs of the product team speaking on behalf of client needs resulting in the development of new improvement processes.• Managed Salesforce and Gainsight Reporting for clear documentation.• Managed a book of business of 30 accounts. -
Senior Enterprise Customer Success ManagerConversica Sep 2019 - Feb 2020Seattle, Washington, United States• Managed as many as 120 Accounts.• Primary point of contact and supervisor for four Enterprise Segment team members. • Gave one-on-one training sessions during new hire onboarding.• Volunteered to trial and assist with an internal mentorship program.• Created and launched a 4-week program that streamlined the new hire training process
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Enterprise Customer Success ManagerConversica May 2019 - Sep 2019Seattle, Washington• Gathered key data, create, and distribute reports on monthly metrics. • Implemented 30-60-90-day customer strategies.• Built strong partnerships with clients to retain business and ensure ongoing satisfaction by adhering to 5-3-2 contact strategies.• Facilitated regular reviews of group health ranging from 6–20 single sites/sub accounts.• Managed up to 107 separate accounts.
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Onboarding SpecialistConversica Jun 2018 - May 2019Bellingham, Washington Area• Led the onboarding process for new accounts while also fielding incoming calls to answer inquiries. • Trained managers and representatives to align procedures with company objectives. • Gathered SMART Goals and account expectations.• Handled the onboarding for 30–40 accounts at any given time.• Managed technical handoff with the TAM team and Customer's IT division.• Facilitated 90 Days of onboarding and support for each new customer.
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Event PlannerHaggen, Inc. Mar 2017 - Jun 2018Bellingham, Washington Area -
Front Desk ManagerMadden'S On Gull Lake Apr 2016 - Feb 2017Brainerd Minnesota -
Event Services SpecialistBiola University Aug 2012 - Jun 2015La Mirada California -
University Events InternBiola University Oct 2013 - May 2015La Mirada California
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Administrative AssistantBiola University Sep 2012 - Sep 2013La Mirada California
Victoria Sutherland Education Details
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English Language And Literature/Letters
Frequently Asked Questions about Victoria Sutherland
What company does Victoria Sutherland work for?
Victoria Sutherland works for Axero Solutions
What is Victoria Sutherland's role at the current company?
Victoria Sutherland's current role is Customer Success Lead | Cross-functional Team Leadership | Customer Retention.
What schools did Victoria Sutherland attend?
Victoria Sutherland attended Biola University.
Who are Victoria Sutherland's colleagues?
Victoria Sutherland's colleagues are Dheeraj Gupta, Ava Kish, Mohaned Daher, Raghav Khunger, Brandon Winters, Isha Thakur, Jd Flores.
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