Victoria Sutherland Email & Phone Number

Seattle, Washington, United States

• Successfully managed a deep roster of both Mid-Market and Enterprise clients. • Retained 97% - 105% of the client base during my tenure with strong client satisfaction and retention. • Maintained active communication with each customer while coordinating and delivering quarterly executive business reviews with their leadership team.

• Ensured week-over-week job posting and renewals.• Oversaw the daily management of new accounts and Enterprise Customers throughout the West Coast. • Conducted detailed analysis of specific job markets to inform clients of the best strategies for targeting qualified crew members. • Gave detailed presentations on products to showcase features and proper handling to new clients.

Seattle, Washington, United States

• Investigated, researched, and resolved a variety of technical requests from clients to stay abreast of overall account health and areas of needed service concentration. • Advocated for customer needs of the product team speaking on behalf of client needs resulting in the development of new improvement processes.• Managed Salesforce and Gainsight Reporting for clear documentation.• Managed a book of business of 30 accounts.

Seattle, Washington, United States

• Managed as many as 120 Accounts.• Primary point of contact and supervisor for four Enterprise Segment team members. • Gave one-on-one training sessions during new hire onboarding.• Volunteered to trial and assist with an internal mentorship program.• Created and launched a 4-week program that streamlined the new hire training process

Seattle, Washington

• Gathered key data, create, and distribute reports on monthly metrics. • Implemented 30-60-90-day customer strategies.• Built strong partnerships with clients to retain business and ensure ongoing satisfaction by adhering to 5-3-2 contact strategies.• Facilitated regular reviews of group health ranging from 6–20 single sites/sub accounts.• Managed up to 107 separate accounts.

Bellingham, Washington Area

• Led the onboarding process for new accounts while also fielding incoming calls to answer inquiries. • Trained managers and representatives to align procedures with company objectives. • Gathered SMART Goals and account expectations.• Handled the onboarding for 30–40 accounts at any given time.• Managed technical handoff with the TAM team and Customer's IT division.• Facilitated 90 Days of onboarding and support for each new customer.

Bellingham, Washington Area

Brainerd Minnesota

La Mirada California

La Mirada California

La Mirada California