Nathan Sutton Email & Phone Number

Juno Beach, Fl, Us

My team is transforming our infrastructure operations. We're moving to public cloud, hyper converged infrastructure, and automating our provisioning and management operations. We are taking an application centric approach and working closely with our application development and support teams. Our business has challenging requirements ranging from applications managing our wind and solar farms in far reaching fields to energy trading and grid management where every second counts. My teams design, deploy, and operate our compute, storage, and network services, on-premise and in public cloud. Our organization drives industry innovation and puts our ideas into action. We have a steady flow of innovation driven initiatives, hack-a-thons, and make it a priority to lead the pack in use of new technology in our industry.

Armonk, New York, Ny, Us

I led architecture, engineering, and dedicated client technical teams totaling >200 people. I was responsible for design and operations of multi-tenant cloud and hosting infrastructure in 12 datacenters, 300 clients, commercial and federal. I was responsible for dedicated client technical services which featured technical staff dedicated to individual clients.

Armonk, New York, Ny, Us

I was responsible for infrastructure platforms for multi-tenant and single-tenant offerings and custom solutions. I led a group of engineers and program managers that managed lifecycle aspects of the infrastructure such as capacity, availability, regulatory compliance, security/access control, vendor support/maintenance, and licensing.

Basking Ridge, Nj, Us

I was responsible for infrastructure platforms for multi-tenant and single-tenant offerings and custom solutions. I led a group of engineers and program managers that managed lifecycle aspects of the infrastructure such as capacity, availability, regulatory compliance, security/access control, vendor support/maintenance, and licensing.

Basking Ridge, Nj, Us

I managed the Support Services group for Managed Hosting and Cloud. This group consisted of 7 managers and over 100 engineers and duty managers. I helped define and implement a new organizational structure to respond to needs of the business. My management team and I built up an offshore team of more than 60 people within approximately 9 months. I ensured the group met defined goals and made plans for improvement. I engaged with many internal groups from Product Management, Sales, Implementation, and Compliance to represent the Support organization. I helped define operational requirements for new products and solutions.

Basking Ridge, Nj, Us

I managed a group composed of all Tier 3 level Support Services engineers (Network, Microsoft, UNIX, Database, Virtualization, and Storage) as well as engineers who focused on identification and remediation of recurring incidents. This group consisted of 3 managers and 20 engineers. This team handled the most complex incidents, problems, and changes within the support organization. The team often assisted in resolving technical challenges faced by other groups outside of the support organization. The team created technical standards for the organization and certified procedures.I also managed a group of Assigned Client Engineers. The Assigned Client Engineers performed administration and management of applications and infrastructure for their specified client(s). The group consisted of 6 managers and more than 100 engineers. I met with clients to address concerns and discuss their objectives for the ACE service. I created ACE scope and service description documents detailing services to be performed for various accounts.

I managed 25 systems engineers supporting medium/large enterprise businesses which were large accounts of Data Return / Terremark. The team consisted of assigned systems engineers who focused on system administration, change planning, and escalations. The team served as the Level 2 escalation point for all technical incidents. I also performed a duty manager role providing coverage of other support services teams for management escalations and crisis management. I participated in a 24x7 management on-call rotation, providing management escalation and crisis management across the support services organization. I led major incidents, driving technical troubleshooting calls and providing updates to executives and customers.

I managed 15 systems engineers supporting medium/large enterprise businesses which were large accounts of Data Return / Terremark. The team consisted of incident management engineers who focused on incidents, service requests, and change execution and assigned systems engineers who focused on system administration, change planning, and escalations. I provided technical escalation support for the engineers. I established policies and processes for team operations such as on-call engagement. I met with clients to address concerns and ensure they were satisfied with the support service. I set goals for the team and managed the team’s performance to align with organizational objectives. I performed people management such as setting performance objectives, conducting performance reviews, coaching, and resolving personnel conflicts.

I performed administration and support of multiple applications and Information Technology Infrastructure systems for clients of Data Return / Terremark. I served as the dedicated Assigned Systems Engineer for a large client. I supported Microsoft Exchange, BlackBerry Enterprise Server, Citrix Presentation Server, Microsoft SQL Server, SharePoint, and IIS. I supported a variety of applications running on the Citrix Presentation Server systems. There were approximately 2,000 users of these applications. I managed data protection policies, created knowledgebase articles, created application flow diagrams, created custom monitoring, and administered small storage arrays. I provided 24x7 on-call support for incidents. I planned and performed basic and complex changes. I investigated and resolved recurring issues and performed root cause analysis.

Dallas, Tx, Us

I managed all Information Technology Infrastructure systems at Dallas County Schools. This included several hundred desktop systems and approximately 100 servers and network devices. I also administered and supported a number of commercial off the shelf applications as well as applications developed internally.Network Infrastructure - Dallas County Schools provided a high speed internet service to 15 school districts in Dallas County. I managed the network infrastructure for the internet service. I also installed and managed firewalls, routers, and switches connecting the Dallas County Schools administrative and satellite offices, approximately 12 locations.IT Infrastructure - I deployed and managed VoIP systems, VPN, tape and disk based data protection, messaging and collaboration platforms, e-mail filtering, directory services, file servers, Citrix application delivery, anti-virus management, network and service monitoring platforms, internet proxy and filtering, patch management, and configuration management platforms.Applications - I managed and maintained many applications such as a document imaging system, internally developed applications, a transportation logistics system, and financial management systems. I designed a video streaming platform solution leveraging Windows Media Streaming services which was leveraged to provide a video streaming service to the school districts.Disaster Recovery - I designed and implemented disaster recovery solutions for critical applications via data replication and off-site instances of our applications.Cisco Network Academy - I became a certified trainer for the Cisco Network Academy and trained a number of school teachers to the Cisco Certified Network Associate level.

General Studies

Network And System Administration/Administrator