As a dedicated Team Leader with experience in back office administration, I have honed my skills in resource and customer relationship management.My journey has taken me through diverse roles, from supporting US insurance agencies in backend operations to commercial banking and customer support. Currently, I lead a team at Marble Box Solutions LLP, ensuring seamless operations and client satisfaction.My professional journey is complemented by a solid academic foundation, having earned a B.Sc in Hotel Management from the Guru Nanak Institute of Hotel Management. Continuous learning and professional development are integral to my growth, and I hold several certifications from renowned institutions like Stanford University, IIM Ahmedabad, and IBM.I thrive on challenges and am passionate about leveraging my skills in people management, AI, and business communication to drive team success and operational excellence. Let’s connect and explore how we can collaborate to achieve outstanding results.
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Assistant Quality ManagerMarble BoxKolkata, Wb, In -
Senior Process AssociateMarble Box Apr 2023 - PresentKolkata, West Bengal, India1. Acting as a Team Leader.2. Work Distribution and Resource Management.3. Providing Personal Feedback per Performance analysis.4. Email handling and direct Client Communication.5. Updating SOP and preparation of Weekly Work Status Reports.6. Ensuring client SLA is 100% followed by team. -
Process AssociateMarble Box Apr 2022 - Apr 2023Kolkata, West Bengal, India1. Policy and Claim Processing.2. Following up on Regular Carrier Updates.3. Creating invoices for Agency Billed Policies.4. Creating and Posting Direct Bill Statements.5. Following up with Insureds for Payment and Claims.6. Submissions - Quoting - Proposals.7. Interval Policy Checks to mitigate discrepancies.8. Catering agency CSA’s needs from backend. -
Commercial ExecutiveFuture Group India Jul 2018 - Mar 2022Kolkata, West Bengal, India1. Handling of POS Systems - Billing.2. Tallying and Banking.3. Preparation of Daily and Weekly Sales Reports.4. Handling Customer Service Desk.5. CRM - Microsoft Dynamics. -
Customer Service RepresentativeCogenthub Aug 2017 - Jul 2018Kolkata, West Bengal, India1. Resolving Customer Query - Chat.2. Ensuring error free work per client needs.3. Going an extra mile to ensure Customer Retention through backend support - UK Fast Fashion Marketplace.
Suvam Das Education Details
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Guru Nanak Institute Of Hotel ManagementBachelor'S -
Taki House, G.S.M.S. For Boys.Science
Frequently Asked Questions about Suvam Das
What company does Suvam Das work for?
Suvam Das works for Marble Box
What is Suvam Das's role at the current company?
Suvam Das's current role is Assistant Quality Manager.
What schools did Suvam Das attend?
Suvam Das attended Guru Nanak Institute Of Hotel Management, Taki House, G.s.m.s. For Boys..
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