As a dedicated Team Leader with experience in back office administration, I have honed my skills in resource and customer relationship management.My journey has taken me through diverse roles, from supporting US insurance agencies in backend operations to commercial banking and customer support. Currently, I lead a team at Marble Box Solutions LLP, ensuring seamless operations and client satisfaction.My professional journey is complemented by a solid academic foundation, having earned a B.Sc in Hotel Management from the Guru Nanak Institute of Hotel Management. Continuous learning and professional development are integral to my growth, and I hold several certifications from renowned institutions like Stanford University, IIM Ahmedabad, and IBM.I thrive on challenges and am passionate about leveraging my skills in people management, AI, and business communication to drive team success and operational excellence. Let’s connect and explore how we can collaborate to achieve outstanding results.