Suventhan K Email & Phone Number

Toronto, Canada Area

• Provide 2nd line support by managing support requests via ServiceNow for softwareproducts such Autodesk, Bentley, ProjectWise and ESRI• Coordinate, communicate and provide technical support to other functional groups relating to web applications• Analyze client issues for root cause, determining if the issue could have been prevented by changes in the software and/or business process, outline change recommendations. • Knowledge share to increase teams understanding and improve efficiency to answerqueries• Test use cases and report the issues that arise out of the testing process with different type of applications

Toronto, Canada Area

• Provide answers to clients by identifying problems; researching reported issues; guiding clients through corrective steps through phone or written (email) correspondence• Provide mentorship and technical guidance to team members about processes, platform knowledge, and best practices. Activities may include but are not limited to; team training and one on one mentorship• Help test fixes provided by the development team and incorporate them into client systems• Assist with performing integrated system testing when new features are applied to a client system• Maintain client’s website and modify by changing front/back end based on requirements• Advocate new platform features and assist clients in the adoption of new products via upgrades and configuration changes. Provide instruction and documentation to ensure the technical success of these initiatives

Ontario, Canada

• Respond to calls, emails and personal requests from Tier 2 teams in a fast and timely manner • Troubleshooting computer hardware, software, printers, installation, IBM Lotus Notes, networking, VPN connection, Citrix web application and any other company’s applications• Remote into client's desktop when necessary, clearly document the issue and troubleshooting steps taken • Participate in team projects and made recommendation to enhance current support process, troubleshooting documentations and how to assist clients better• Follow up on aged tickets in the ticketing system, escalate issue to the second level team if needed and resolve on time to meet the Service Level Agreements

Toronto

• Solve software and hardware issues that staff and students have both locally or remotely, this includes through phone, onsite fix and through network.• Install, update the network and software, hardware on the campus.

Toronto, Canada Area

Bachelor'S Degree, Software Development

Bachelor'S Degree, Software Engineering