Sr. Executive - Electronic Banking Implementation, with HSBC Bank (off roll), Nov’08 - Present• Solely responsible for Electronic Banking Implementation for Large Corporate & SME Trade Clients in Eastern India,• Complete pre-sales presentation to technical and non-technical members of the client including senior management and follow-up to get Board Resolution, required agreements, KYC documents etc. completed, negotiate pricing, arrange required approvals,• Prepare client… Show more Sr. Executive - Electronic Banking Implementation, with HSBC Bank (off roll), Nov’08 - Present• Solely responsible for Electronic Banking Implementation for Large Corporate & SME Trade Clients in Eastern India,• Complete pre-sales presentation to technical and non-technical members of the client including senior management and follow-up to get Board Resolution, required agreements, KYC documents etc. completed, negotiate pricing, arrange required approvals,• Prepare client requirement analysis report for senior managers, product team, technical team,• International exposure to Liaise and follow-up with internal and external cross functional teams for implementation and training to be completed via remote access systems,• Arrange backend setup, training and post sales client servicing, handhold client in providing LC application, Bill Payment instructions on-line, troubleshoot and resolve day to day issues,• Complete user acceptance testing for product enhancements and provide feedback,• Client profile analysis using transaction warehouse reports,• Prepare and maintain monthly Dashboard reports, analytical MIS, Presentation or Performance measurement PPT for senior management, process note having excellent operational knowledge of MS Excel, Word & Power point,• Complete induction training for new joiners within the team,• Proactively share new ideas for Product/Process Improvement to Product team. Show less

Client Site: United Bank of India, UCO Bank and IDBI Bank.• Leading a three member support team successfully completed Finacle Functional and Operational handholding support for 25+ branches at different cities across India handling –o Post Go Live Training to end users on functional modules and menus in Finacle Core Banking, o Proper processing of cash receipt, payment, transfer, end of day reconciliation,o Issuance and payment of Demand draft, Pay order… Show more Client Site: United Bank of India, UCO Bank and IDBI Bank.• Leading a three member support team successfully completed Finacle Functional and Operational handholding support for 25+ branches at different cities across India handling –o Post Go Live Training to end users on functional modules and menus in Finacle Core Banking, o Proper processing of cash receipt, payment, transfer, end of day reconciliation,o Issuance and payment of Demand draft, Pay order instruments,o Manage inward and outward clearing batch entry, return marking and adjustment accounting,o Opening, closing and maintenance of Savings, Current, CC, OD, Term deposit, Loan accounts,o Letter of Credit & Bank Guarantee opening & maintenance,o NPA marking and report generation, Inventory maintenance.o Resolve technical queries in coordination with regional centre of the respective bank. Show less

• Non discrepancy checking of Loan applications as per KYC & compliance norms,• Loan disbursement batch entry, cheque printing and despatch in FinnOne Retail Loans System, part of team disbursing 2500-3000 personal loans a month, • Managed cash counter handling Cash Receipt, Payments, Transfers with an average 300 cash voucher entry a day,• Managed Customer service desk meeting 20-25 clients a day with expertise knowledge of Finacle - CRM includes creation of Service request for the… Show more • Non discrepancy checking of Loan applications as per KYC & compliance norms,• Loan disbursement batch entry, cheque printing and despatch in FinnOne Retail Loans System, part of team disbursing 2500-3000 personal loans a month, • Managed cash counter handling Cash Receipt, Payments, Transfers with an average 300 cash voucher entry a day,• Managed Customer service desk meeting 20-25 clients a day with expertise knowledge of Finacle - CRM includes creation of Service request for the customers, closure of the Service requests assigned to branch with complete resolution in the escalated cases within its stipulated TAT ensuring maximum customer satisfaction,• Maintained MIS of day to day activities and of several cross sale and up sale projects. Show less